Strategic Pro Digital Experience Lead

Home Depot U.S.A., Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Home Depot U.S.A., Inc. is seeking a Manager, Pro Experience in Atlanta to lead cross-functional teams and drive the end-to-end Pro customer experience across digital products and capabilities.

You will partner with Marketing, Product, Operations and others to design communication, education, and engagement strategies for launches and sustained adoption. You will use customer insights and data to measure effectiveness and translate findings into actions, with a focus on leadership,

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years of leadership experience.
• Experience collaborating with cross-functional teams in a retail or consulting environment.
• Ability to analyze data and translate insights into action.
• Proven project management skills and ability to manage multiple initiatives.

Responsibilities

• Lead workstreams to improve end-to-end Pro customer experience.
• Partner with Marketing, Product, Operations, and other stakeholders to drive launches and adoption.
• Identify opportunities using insights and measure effectiveness to drive business actions.
• Develop and deliver communication and education strategies for digital products.
• Present findings and recommendations to executives and sponsors.

Skills

Leadership

Data analysis

Cross-functional collaboration

Project management

Communication

Financial acumen

Presentation

Negotiation

Consulting/retail experience

Education

Bachelor's degree

Tools

Tableau

Microsoft Office

PowerPoint

Job description

The Home Depot U.S.A., Inc. is seeking a Manager, Pro Experience in Atlanta to lead cross-functional teams and drive the end-to-end Pro customer experience across digital products and capabilities.

You will partner with Marketing, Product, Operations and others to design communication, education, and engagement strategies for launches and sustained adoption. You will use customer insights and data to measure effectiveness and translate findings into actions, with a focus on leadership,