Strategic Pre-Sales Solutions Architect

Mirakl

Boston (MA)

Hybrid

USD 83,000 - 105,000

Full time

28 hours ago

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Benefits offered by this job

Health insurance

Dental insurance

401(k) match

Commuter benefits

Paid time off

Job summary

Mirakl is seeking a Solutions Consultant to join the Mirakl Connect team in a hybrid role based in Boston. You will partner with Account Executives to drive pre-sales discovery, deliver tailored demos, and guide post-sales onboarding for Catalog Transformer and Mirakl Connect.

You will engage senior stakeholders, define success criteria, and ensure a smooth transition from sales to onboarding. In this role, you will refine messaging, develop reusable assets, and leverage AI/automation to scale a

Qualifications

3+ years of experience in Solutions Consulting, Sales Engineering, Pre-Sales, Implementation, Professional Services, Customer Success, or a similar customer-facing SaaS role.
Strong presentation and product demonstration skills, with the ability to tailor a message to different audiences and levels of seniority.
Experience partnering closely with Account Executives and contributing to opportunity strategy, qualification, proposals, or RFP responses.
Ability to manage multiple opportunities and customer engagements while maintaining a high level of organization and follow-through.
Strong problem-solving skills and the ability to collaborate effectively across Sales, Product, Engineering, Support, and Partnerships.
Experience working with Shopify, APIs, integrations, data flows, or other technical concepts relevant to SaaS implementations.
Experience in marketplaces, ecommerce, retail, catalog management, product data, or digital transformation is a plus.
Experience leveraging AI tools to improve productivity, sales effectiveness, or customer outcomes is a plus.

Responsibilities

Partner with Account Executives throughout the sales cycle to qualify opportunities, understand customer needs, and define the appropriate solution approach.
Lead discovery sessions with prospects and customers to uncover business objectives, current processes, pain points, technical requirements, and success criteria.
Deliver compelling, tailored product demonstrations and presentations that connect Catalog Transformer and Mirakl Connect capabilities to customer business outcomes.
Collaborate with Sales on proposals, responses to RFPs and RFIs, proof-of-concept planning, security and technical questionnaires, and other strategic deal activities.
Work closely with Product, Engineering, Support, Partnerships, and Marketplace Operators to validate solution feasibility and ensure a smooth customer experience.
Support the transition from closed-won to onboarding, ensuring that customer goals, requirements, solution decisions, and success criteria are clearly documented and communicated.
Own or support the onboarding experience for Catalog Transformer customers, from kickoff through successful launch and early adoption.
Create and maintain sales and onboarding assets, including discovery guides, demo flows, solution templates, playbooks, case studies, and customer-facing documentation.
Capture customer and prospect feedback to influence product priorities, positioning, competitive insights, and go-to-market strategy.
Leverage AI and automation tools, such as Salesforce, Dust, Claude, and Make, to improve sales effectiveness, documentation quality, solution consistency, and operational efficiency.
Contribute to continuous improvement of the Solutions Consulting and onboarding motions by sharing best practices, analyzing performance, and reducing friction across the customer journey.