Strategic Portfolio Manager, Technology Delivery

W3R Consulting; Columbus (OH); Presencial; USD 140.000 - 170.000; Jornada completa

Descripción de la vacante

W3R Consulting is seeking a Portfolio Manager to lead delivery leadership and governance for the Contact Center Technology organization. You will coordinate strategic initiatives, executive reporting, capacity planning, financial management, and roadmap execution across a diverse portfolio of transformation and production-support programs.

The successful candidate will act as the operational leader responsible for ensuring strategic alignment, execution transparency, and delivery accountability

Formación

• 7+ years in Portfolio Management, Program Management, or Technology Delivery Leadership.
• Experience managing enterprise technology portfolios.
• Strong executive communication skills.
• Proven experience producing leadership materials and governance reporting.
• Experience with Agile, Waterfall, and hybrid delivery frameworks.
• Familiarity with Contact Center operations and AI initiatives preferred.

Responsabilidades

• Portfolio Governance: Manage enterprise Contact Center and AI transformation portfolios; maintain integrated roadmaps; track portfolio health, milestones, dependencies, risks, and financials; drive prioritization and investment decisions; facilitate executive reviews.

Conocimientos

Portfolio management

Program management

Executive communication

Cross-functional collaboration

Vendor management

Herramientas

Snowflake

SQL

ETL frameworks

Tableau

Excel

Power BI

Genesys

Descripción del empleo

W3R Consulting is seeking a Portfolio Manager to lead delivery leadership and governance for the Contact Center Technology organization. You will coordinate strategic initiatives, executive reporting, capacity planning, financial management, and roadmap execution across a diverse portfolio of transformation and production-support programs.

The successful candidate will act as the operational leader responsible for ensuring strategic alignment, execution transparency, and delivery accountability