Strategic Portfolio Delivery Lead - Managed Services

HSO Group B.V.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Unlimited PTO

401(k) with company match

Job summary

HSO Group B.V. seeks a Service Line Portfolio Delivery Lead, Managed Services, to drive delivery strategy and execution for a Microsoft-focused portfolio. You will partner with line leaders to enhance delivery health, client satisfaction, and overall portfolio performance.

You will own risk management, lead large engagements, mentor leaders, and collaborate with Sales, Finance, Operations, and Talent to align hiring and capabilities with demand.

Qualifications

• Experience leading complex managed services delivery portfolios with a profitability focus.
• Ability to identify delivery risks and develop recovery plans for challenged engagements.
• Proven collaboration with Sales, Finance, Operations, Talent, Delivery leadership.
• Mentor project and engagement leaders to build scalable teams and future leaders.
• Knowledge of capacity planning, forecasting, and KPI management.
• Understanding of delivery governance and quality controls.

Responsibilities

• Lead delivery strategy and execution for an assigned Microsoft Managed Services portfolio.
• Partner with Service Line leaders and directors to improve portfolio health and client satisfaction.
• Own portfolio risk and escalation management with timely intervention and recovery planning.
• Provide leadership for large or at-risk engagements and client accounts.
• Mentor delivery leaders and strengthen core delivery competencies.
• Collaborate on presales, scoping, and delivery-readiness evaluation for new work.
• Drive utilization, capacity planning, forecasting, and KPI performance.

Skills

Portfolio leadership

Profitability focus

Risk management

Executive escalation

Delivery governance

Team mentoring

Forecasting

Capacity planning

Job description

HSO Group B.V. seeks a Service Line Portfolio Delivery Lead, Managed Services, to drive delivery strategy and execution for a Microsoft-focused portfolio. You will partner with line leaders to enhance delivery health, client satisfaction, and overall portfolio performance.

You will own risk management, lead large engagements, mentor leaders, and collaborate with Sales, Finance, Operations, and Talent to align hiring and capabilities with demand.