Strategic Planning & Support Specialist (Hybrid)

Southern California Edison; Tulare (CA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Southern California Edison is seeking a Planning, Senior Support to coordinate project planning and design activities that keep the electric grid safe, reliable, and ready for tomorrow’s energy needs. This is a fast-paced, collaborative role supporting infrastructure improvements and a cleaner energy future, with hybrid work options and California residency encouraged.

Responsibilities include acting as single point of contact, coordinating with customers, planners, and project managers,

Qualifications

• One or more years of experience in an analytical role.
• Experience with customer service, computer software, on-line applications, office equipment, and filing systems.
• Experience with SAP, SharePoint and Adobe Acrobat.
• Experience with MS Office Suite (Word, Excel, Outlook and PowerPoint).
• Experience with AutoCAD and Auto Desk Utility Design (AUD).
• Experience with Design Manager (DM).
• Experience with Customer Service.

Responsibilities

• Serves as Single Point of Contact for Planning; manages inboxes, mail, task logs, SharePoint updates, Teams messages, incoming calls, customer walk-ins, front gate/door access, project tracker entries, system notes and documentation links.
• Facilitates communication between customers, planners, project managers, leadership and cross-functional partners; supports intake for new customer requests and assign Service Requests.
• Coordinates Docusign routes, approvals, status tracking, and follow-up notifications.
• Reviews customer/project manager submittals for completeness; assigns planner/designer resources appropriately; pulls structure information, SAP data, maps, and system details.
• Creates and processes service requests and planner files from PIF/scope pageages; preserves chain-of-custody documentation.
• Uploads finalized documents and ensures proper SharePoint archiving.
• Splits, packages, schedules, and validates Work Orders for construction, inspection, and rotation planning; supports short-cycle, same-day, disconnect/reconnect scheduling.
• Creates and routes bills, invoices, and contract packages; manages service orders; submits lock ring removals and track city inspections.
• Generates weekly, bi-weekly, and ad-hoc reports; validates data quality and resolve system/contract exceptions.
• Supports office logistics, supply ordering, business cards, hotel bookings, vehicle assignments, facility/IT requests, and general office maintenance.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Skills

Analytical skills

Customer service

Tools

SAP

SharePoint

Adobe Acrobat

MS Office Suite

AutoCAD

AUD

Design Manager (DM)

Job description

Southern California Edison is seeking a Planning, Senior Support to coordinate project planning and design activities that keep the electric grid safe, reliable, and ready for tomorrow’s energy needs. This is a fast-paced, collaborative role supporting infrastructure improvements and a cleaner energy future, with hybrid work options and California residency encouraged.

Responsibilities include acting as single point of contact, coordinating with customers, planners, and project managers,