Strategic Payments Partnership Manager

suttonbank; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Sutton Bank seeks a Relationship Manager to serve as the primary contact for assigned Payments partnerships. You will manage executive communications, resolve operational issues, and oversee contracts with partner accounts while coordinating with internal teams to ensure superior client servicing in line with Sutton Bank's goals.

The role requires five years in client-facing financial services, a Bachelor's in business or related field, and deep knowledge of payment processes.

Qualifications

• Bachelor's degree in business or related field.
• Five years of experience in client-facing interaction in the financial services industry. A thorough understanding of electronic and card payment processes.

Responsibilities

• Develops the individual Partner relationships and ensures goals, strategies and objectives are in place to support the execution of all Partner and Sutton plans.
• Creates Partner-specific strategic account plans which align with overall revenue/gross margin and Sutton corporate strategy goals.
• Champions partner's business development initiatives within Sutton.
• Monitors and assesses trends, problem areas, understands Partner's unique needs, providing them with feedback on Sutton's performance and theirs.
• Holds regular face-to-face meetings with Partnership Contacts to continue to build relationship, strategize about objectives and ensure alignment between Partner and Sutton.
• On call 24 hours a day, seven days a week, and responds appropriately to ensure Sutton support groups respond and react accordingly.
• Aligns partner needs with internal solutions. Appropriately challenges status quo to ensure Sutton continues to develop solutions to ensure retention and enable growth of Partner business with Sutton.
• Engages Sutton senior management across the organization as appropriate to assist with reaching partner objectives and account plans.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Analytical thinking

Executive communication

Financial awareness

Education

Bachelor's degree in business or related field

Job description

Sutton Bank seeks a Relationship Manager to serve as the primary contact for assigned Payments partnerships. You will manage executive communications, resolve operational issues, and oversee contracts with partner accounts while coordinating with internal teams to ensure superior client servicing in line with Sutton Bank's goals.

The role requires five years in client-facing financial services, a Bachelor's in business or related field, and deep knowledge of payment processes.