Strategic Payments Account Manager

SWBC; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Work/Life balance

Wellness program

401(k) retirement plans

Job summary

SWIVEL, an SWBC software technology company, is seeking an Account Manager to be the primary relationship contact for financial institution clients using SWIVEL payment solutions. You will build long-term partnerships, promote product adoption, and coordinate resources to deliver an exceptional client experience.

The role combines relationship management, payments knowledge, problem-solving, and business development to deliver measurable value, monitor account health, and drive retention and

Qualifications

• Bachelor’s degree preferred in Business, Marketing, Finance, Technology, or related field.
• Minimum of two (2) years in account management, relationship management, financial services, payments, fintech, banking, or client-facing roles.
• Ability to translate product capabilities into business language for financial institution stakeholders.
• Strong written, verbal, and executive communication skills.

Responsibilities

• Builds and maintains strong, long-term relationships with assigned SWIVEL clients as trusted advisor.
• Understands each client’s objectives, payment environment, and needs; promotes SWIVEL solutions.
• Maintains knowledge of SWIVEL payment products, capabilities, integrations, and services.
• Develops and executes strategic account plans aligning client objectives with SWIVEL offerings.
• Conducts regular client business reviews focusing on performance, utilization, and growth opportunities.
• Coordinates with Product, Technology, Operations, Sales, and other teams to deliver a consistent client experience.
• Travels locally and nationally to support client meetings and growth initiatives.

Skills

Relationship management

Payments knowledge

Account management

Financial services

Fintech

Client-facing

Communication

Education

Bachelor's degree

Job description

SWIVEL, an SWBC software technology company, is seeking an Account Manager to be the primary relationship contact for financial institution clients using SWIVEL payment solutions. You will build long-term partnerships, promote product adoption, and coordinate resources to deliver an exceptional client experience.

The role combines relationship management, payments knowledge, problem-solving, and business development to deliver measurable value, monitor account health, and drive retention and