Strategic Patient Experience Leader

University of Southern California; Arcadia, Northern (CA, KY); Hybrid; USD 84,000 - 138,000; Full time

Job summary

University of Southern California in Arcadia is seeking a Patient Experience Program Manager to lead patient and family centered care initiatives. The role involves coordinating with colleagues, providers and patients and assisting in long-range planning to enhance satisfaction across Keck Medicine of USC.

The position requires a Bachelor’s degree and 5+ years in patient/customer relations in healthcare or hospitality, with 2+ years in leading satisfaction programs.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years experience in patient/customer relations in healthcare or hospitality.
• 2+ years leading, implementing and maintaining patient/family satisfaction programs.
• Diplomatic problem solving with strong interpersonal, facilitation, coaching and presentation skills.
• Excellent verbal and written communication and analytical skills.
• Ability to develop action plans for multidisciplinary perspectives.
• Proficient in team building, conflict resolution, budgeting and cost management.
• Workplace Violence Training Program within 180 days of hire.

Responsibilities

• Lead and coordinate patient and family centered care initiatives with colleagues.
• Assist in long-range planning and managing activities focused on colleagues, providers and patients.
• Support the achievement of high patient satisfaction and service excellence throughout the organization.

Education

Bachelor’s degree

Master’s degree

Job description

University of Southern California in Arcadia is seeking a Patient Experience Program Manager to lead patient and family centered care initiatives. The role involves coordinating with colleagues, providers and patients and assisting in long-range planning to enhance satisfaction across Keck Medicine of USC.

The position requires a Bachelor’s degree and 5+ years in patient/customer relations in healthcare or hospitality, with 2+ years in leading satisfaction programs.