Ambulatory Care Operations Director

Keck Medicine of USC; Los Angeles (CA); On-site; USD 138,000 - 228,000; Full time

Job summary

Keck Hospital of USC seeks a Director of Ambulatory Care Management and Operations to lead care management programs across inpatient, outpatient, and post-acute settings. Responsible for strategic direction, performance, and regulatory compliance.

This role builds strong teams, oversees staff development, and ensures evidence-based practices, care transitions, and cost-effective, high-quality care within a value-based care framework at USC.

Qualifications

• Req Bachelor’s Degree Nursing BSN
• Req 5-10 years Five plus years of clinical experience with three plus years of experience in ambulatory case management in a leadership role.
• Req Demonstrated leadership ability, team management and interpersonal skills.
• Req Ability to manage multiple projects with effective prioritization.
• Req Strong written and verbal communication and interpersonal skills.
• Req Excellent analytical, critical and abstract reasoning skills, plus excellent organization skills.
• Req Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
• Req Knowledge of CM standards, UM standards, clinical standards of care, NCQA requirements, CMS guidelines, Milliman guidelines, InterQual guidelines, and Medicaid/Medicare contracts and benefit systems is preferred.
• Pref Master’s degree Nursing MSN
• Pref 3 years Three plus years experience in an HMO/IPA/Managed care setting is preferred.
• Pref Certified Case Manager - CCM (CMSA)
• Pref Certified Utilization Review Professional

Responsibilities

• Direct program development and implementation at enterprise level ambulatory care management.
• Oversee staffing, performance, and professional development of staff.
• Ensure care services across settings delivered at appropriate level of care.
• Lead interdisciplinary teams to coordinate services and optimize outcomes.
• Review compliance with regulatory and accreditation standards.

Skills

Leadership

Team management

Interpersonal skills

Communication

Project management

Analytical thinking

Organization skills

MS Office

Care management standards knowledge

Education

Bachelor’s Degree in Nursing (BSN)

MSN (preferred)

Job description

Keck Hospital of USC seeks a Director of Ambulatory Care Management and Operations to lead care management programs across inpatient, outpatient, and post-acute settings. Responsible for strategic direction, performance, and regulatory compliance.

This role builds strong teams, oversees staff development, and ensures evidence-based practices, care transitions, and cost-effective, high-quality care within a value-based care framework at USC.