Strategic Patient Access & Care Coordination Lead

UCLA Health; Los Angeles (CA); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

UCLA Health is seeking a Patient Access & Care Coordination Manager for the Neuromodulation Division to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination services vital to behavioral health programs.

You will lead a multidisciplinary team to ensure timely access to care and seamless coordination throughout the treatment journey, acting as the operational expert to optimize workflows and improve service delivery.

Competenze

• Bachelor’s degree in healthcare-related field or equivalent.
• At least 5 years in healthcare operations and care coordination.
• 5+ years supervising clinical and admin staff.
• 3+ years of scheduling workflows and insurance processes.
• Experience with Epic/CareConnet preferred.
• Strong leadership and problem-solving skills.

Mansioni

• Lead and develop a multidisciplinary team supporting patient access and care coordination services.
• Oversee intake, scheduling, referral management, and patient navigation operations.
• Analyze workflows and implement process improvements to enhance access and efficiency.
• Partner with clinical and administrative leadership to optimize patient flow across the division.
• Serve as escalation point for complex scheduling, authorization, and care coordination challenges.
• Ensure compliance with regulatory requirements and organizational policies.
• Maintain hands-on knowledge of front-line operations and provide operational support when needed.

Conoscenze

Leadership

Problem solving

Team supervision

Operations improvement

Healthcare operations

Front-line operations knowledge

Formazione

Bachelor’s degree in healthcare or related field

MSW license / Master’s preferred

Strumenti

Epic/CareConnet

Descrizione del lavoro

UCLA Health is seeking a Patient Access & Care Coordination Manager for the Neuromodulation Division to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination services vital to behavioral health programs.

You will lead a multidisciplinary team to ensure timely access to care and seamless coordination throughout the treatment journey, acting as the operational expert to optimize workflows and improve service delivery.