Patient Access & Care Coordination Manager

UCLA Health; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

UCLA Health is seeking a Patient Access & Care Coordination Manager for the Neuromodulation Division to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination services vital to behavioral health programs.

You will lead a multidisciplinary team to ensure timely access to care and seamless coordination throughout the treatment journey, acting as the operational expert to optimize workflows and improve service delivery.

Qualifications

• Bachelor’s degree in healthcare-related field or equivalent.
• At least 5 years in healthcare operations and care coordination.
• 5+ years supervising clinical and admin staff.
• 3+ years of scheduling workflows and insurance processes.
• Experience with Epic/CareConnet preferred.
• Strong leadership and problem-solving skills.

Responsibilities

• Lead and develop a multidisciplinary team supporting patient access and care coordination services.
• Oversee intake, scheduling, referral management, and patient navigation operations.
• Analyze workflows and implement process improvements to enhance access and efficiency.
• Partner with clinical and administrative leadership to optimize patient flow across the division.
• Serve as escalation point for complex scheduling, authorization, and care coordination challenges.
• Ensure compliance with regulatory requirements and organizational policies.
• Maintain hands-on knowledge of front-line operations and provide operational support when needed.

Skills

Leadership

Problem solving

Team supervision

Operations improvement

Healthcare operations

Front-line operations knowledge

Education

Bachelor’s degree in healthcare or related field

MSW license / Master’s preferred

Tools

Epic/CareConnet

Job description

UCLA Health’s Neuromodulation Division is seeking to hire a Patient Access & Care Coordination Manager to oversee patient navigation, scheduling, intake operations, and multidisciplinary care coordination services supporting our specialized behavioral health programs.

You will manage a team of clinical and administrative professionals dedicated to ensuring patients receive timely access to care and seamless coordination throughout their treatment journey. You will serve as the operational expert responsible for optimizing patient access workflows, improving service delivery, and enhancing the overall patient experience. Key responsibilities include:

• Lead and develop a multidisciplinary team supporting patient access and care coordination services
• Oversee intake, scheduling, referral management, and patient navigation operations
• Analyze workflows and implement process improvements that enhance patient access and operational efficiency
• Partner with clinical and administrative leadership to optimize patient flow across the division
• Serve as an escalation point for complex scheduling, authorization, and care coordination challenges
• Ensure compliance with regulator requirements and organizational policies
• Maintain hands-on knowledge of front-line operations and provide operational support when needed

Qualifications:

Required:

• Bachelor’s degree in healthcare administration, health sciences, social work, business administration, public health, or a related field or equivalent combination of education and experience
• Minimum 5 years of progressively responsible healthcare operations, patient access, care coordination, or clinic administration experience
• Minimum 5 years experience supervising professional and administrative staff in a healthcare setting
• Minimum 3 years of demonstration experience and knowledge of patient scheduling workflows, referral management, insurance processes, and electronic medical records (Epic/CareConnet preferred)
• Strong leadership, problem-solving, and operational improvement skills

Preferred:

• Master’s degree in Social Work
• Licensed in Clinical Social Work
• Experience in behavioral health, ambulatory care, or specialty clinic operations