Strategic Partnerships Success Manager

Strive Pharmacy; Mesa (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Employer-paid health coverage

Paid time off

Sick time

FSA/HSA options

Parental leave

401(k) with employer match

Life insurance

Vision and dental insurance

Veterinary insurance

Job summary

Strive Pharmacy seeks a Partnerships Customer Success Manager to lead high-value partner relationships, drive growth, retention, and expansion. You will own end-to-end lifecycle for top-tier accounts, build multi-year strategic plans, and act as a trusted advisor to executives and senior stakeholders.

This is a remote role with a focus on expanding partner value and reducing churn. You will collaborate across teams, identify expansion opportunities, and mentor others while guiding risk

Qualifications

• 3+ years in partnership management, account management, or business development (3+ in SaaS preferred).
• Proven track record managing a large ARR portfolio with partners or enterprise accounts.
• Demonstrated renewal, expansion, and partner relationship management results.
• Experience mentoring or leading others.
• Executive communication & presence, strategic account planning, negotiation, cross-functional leadership, coaching/mentorship, risk mitigation at scale, partner business acumen.

Responsibilities

• Own end-to-end lifecycle (onboarding through renewal/expansion) for top-tier partner accounts.
• Build and execute multi-year strategic partner plans aligned with partner business objectives.
• Serve as trusted advisor to partner executives and senior stakeholders.
• Lead cross-functional resolution of complex or escalated partner issues and risks.
• Drive expansion and upsell opportunities in partnership.
• Proactively identify partner health risks and expansion signals.

Skills

Partnership management

Account management

Business development

Strategic account planning

Executive communication

Cross-functional leadership

Mentoring/leadership

Job description

Strive Pharmacy seeks a Partnerships Customer Success Manager to lead high-value partner relationships, drive growth, retention, and expansion. You will own end-to-end lifecycle for top-tier accounts, build multi-year strategic plans, and act as a trusted advisor to executives and senior stakeholders.

This is a remote role with a focus on expanding partner value and reducing churn. You will collaborate across teams, identify expansion opportunities, and mentor others while guiding risk