Strategic Partnership Specialist (Customer Care)

Recycle Track Systems; Indiana; Remote; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Paid Vacation

Paid Holidays

Sick Days

Job summary

Recycle Track Systems (RTS) is seeking a customer lifecycle and partnerships specialist to manage a book of business with internal and external clients. You will drive retention, expand services, and coordinate with haulers and sustainability teams to deliver value across waste management initiatives.

You will work remotely with a flexible weekend schedule, leveraging CRM to manage opportunities and optimize client experiences while building long-term partnerships and improving margins for both

Qualifications

• 2+ years experience in Account Management, procurement negotiations, and/or customer success.
• Experience in the waste and recycling industry.
• Bachelor degree or equivalent.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks with minimal supervision.
• ERP experience with systems like Microsoft Dynamics, Oracle, SAP or NetSuite.

Responsibilities

• Manage and grow Book of Business in the Strategic Partnership Team.
• Ensure retention metrics and customers remain under long-term contracts.
• Generate new opportunities within existing customer network for new sites and services.
• Attend sales meetings and conduct business reviews with Key Accounts regularly.
• Ensure daily use of CRM for customer activities and sales pipeline management.
• Update CRM with customer and prospect information daily.
• Monitor customer activity and proactively recommend service changes or other solutions.
• Guide customers as an industry expert on waste and recycling technology and regulations.
• Collaborate with Sustainability to assist customers with waste auditing and reporting.
• Attend client meetings and company events to manage the customer portfolio.
• Execute service requests with hauling partners (extra pickups, temporary bins, etc.).
• Perform other duties or projects as required.

Skills

Account management

Negotiations

Customer success

Verbal communication

Written communication

Task prioritization

Multi-tasking

Teamwork

ERP experience

Problem solving

Education

Bachelor's degree

Tools

Microsoft Dynamics

Oracle

SAP

NetSuite

Job description

Who Is RTS

Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize technology, data analytics, sustainability expertise, and operational excellence to help people and businesses incorporate sustainability into their daily routines. Our passion for sustainability and innovation allows for us to guide businesses to a future of reaching a goal of zero waste.

Who Is RTS

Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize technology, data analytics, sustainability expertise, and operational excellence to help people and businesses incorporate sustainability into their daily routines. Our passion for sustainability and innovation allows for us to guide businesses to a future of reaching a goal of zero waste.

Our technology platform utilizes sensors, GPS tracking, and highly engaged partner haulers to provide waste management and recycling services and track materials from their source to recycling and composting facilities. Our sustainability experts analyze the data generated by the platform to help our customers make tangible improvements to their waste management and recycling efforts. Ultimately, we are innovating to treat waste as a component material for other products in the circular economy so that as little as possible is deposited into landfills or incinerators.

What We Need

This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively executing functions related to account management, procurement, and processing service requests within our customer's processes. Your pivotal role involves managing the entire customer life cycle to ensure business retention. The team oversees a book of business, aiming to establish long-term partnerships and improve profit margins for both customers and vendors. Leveraging strategic thinking, the team maximizes operational efficiencies internally and externally by analyzing data to implement predictive solutions for our customers. The overarching goal is to enhance sustainability while elevating the overall customer and vendor experience.

Schedule Requirement

Rotating weekend schedule. Flexibility and consistency are important to support both customer and operational needs.

This position is remote and available to candidates residing in the following states: Connecticut, Florida, Georgia, Indiana, Kansas, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, and Virginia.

What People Say About You

You excel at independently solving problems within a team environment, ensuring a high-quality experience for both customers and vendors. Your flexibility and openness to change are crucial as our business expands, and your willingness to contribute innovative thoughts and ideas will significantly influence both internal teams and external customers. Given the unique nature of this position, you are adaptable, allowing you to cultivate and enhance your skills across various domains, particularly in account management, procurement, and client support.

What You Will Be Doing

• Effectively Manage and grow Book of Business in the Strategic Partnership Team.
• Ensuring retention metrics and customers remain under long-term contracts.
• Generating new opportunities within existing customer network for new sites, adding new services for existing customers.
• Attending sales meetings and conducting business reviews with Key Accounts regularly.
• Ensure daily use of CRM for customer activities and sales pipeline management.
• Using customer and prospect CRM management software and updating relevant information held in these systems daily.
• Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.
• Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
• Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
• Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
• Other duties or projects as requested.

Is this you?

Must Have” Skills/Experience

• 2+ years experience in Account Management, procurement negotiations, and/or customer success.
• Previous experience in the waste and recycling industry
• Bachelor degree or equivalent
• Must have excellent verbal and written communication skills.
• Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
• Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
• Self-driven with the ability to effectively prioritize and execute tasks
• Ability to work in a team environment, while delivering independent results
• High degree of knowledge of service industry is preferred
• Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.

“Nice To Have” Skills/Experience

• Previous experience in business analysis & diversion is an asset
• Fluency in other languages an asset

Why Join RTS

At RTS, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability. Our employees also receive Paid Vacation, Holidays, and Sick Days. Please note that benefits may vary by job and offer. Additional Educational opportunities and training may be available at the approval of management.

What To Expect

• You will chat with our talent acquisition team.
• Meet with the hiring manager and potential team.
• Meet with one of our leaders and learn more about your career at RTS.

RTS is an equal opportunity employer who embraces and values diversity in age, gender identity, race, ethnicity, sexual orientation, and physical/mental ability. RTS’ team members are encouraged to be their whole authentic selves. People of diverse backgrounds and cultures are encouraged to apply.

The Pay Range For This Role Is

26.44 - 28.84 USD per hour(US)