Strategic Partner Technical Architect — Platform Delivery

Certinia; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Certinia seeks a Partner Technical Manager (PTM) at the P4 level to drive partner success and delivery excellence. You will be the primary technical liaison for strategic partners, guiding all implementation, integration, and platform questions while managing the lifecycle of partner-led projects with high architectural integrity.

You will enable onboarding, craft certification pathways, translate product roadmaps into partner assets, and collaborate with the CoE and VP Partner & Alliances to

Qualifications

• 8+ years of experience in enterprise software implementations, partner strategy, or technical product management.
• Expert-level knowledge of PSA domains (financials, project accounting, utilization modeling).
• Proven ability to influence without authority, mentor more junior team members and drive cross-functional alignment between Engineering, Product, and Sales.
• Strong communication skills; able to translate complex technical concepts for non-technical stakeholders.
• Experience working globally with cross-functional management.

Responsibilities

• Own governance and execution across partner-led engagements, managing complex escalations to resolution and keeping high-stakes projects on track.
• Design and execute the technical onboarding curriculum for new partners, ensuring their implementation consultants achieve certification and proficiency in our platform architecture and delivery methods and governance.
• Analyze performance data to identify gaps in partner expertise and evolve training models and strategies to stay ahead of product releases.
• Partner with CoE Manager and VP Partner & Alliances to establish "Partner Proficiency" benchmarks and action plans to ensure consistent delivery quality across the ecosystem.
• Lead partners in building strategy to maximize and expand their consulting practice from a delivery perspective
• Design and execute technical onboarding, deep-dive ecosystem wide workshops, and certification pathways to scale partner delivery capabilities.
• Partner with CoE Manager to author and govern the global "Leading Practice" library. Define standards for complex enterprise implementations, ensuring consistency and quality at scale across the entire partner ecosystem.
• Collaborate with Product and Customer Operations teams to translate product roadmaps into partner-facing enablement assets.
• Audit partner delivery methodology to ensure alignment with our platform’s architectural standards, minimizing technical debt and maximizing performance.
• Serve as the primary point of contact for resolving complex implementation blockers.
• Lead "Root Cause Analysis" for failed or stalled or failed partner implementations to identify root causes and implement corrective enablement.
• Author and maintain leading practices collateral for partner audience
• Partner with CoE Manager to create the designs for key internal systems to ensure partner KPIs are tracked and managed
• Act as a Trusted Advisor to partner leadership.
• Advise on complex enterprise PSA/CS/FM architecture (multi-entity, global resource allocation, revenue recognition).
• Consult with partners on complex implementation scopes, helping them design solutions that optimize billable efficiency and delivery velocity.
• Advise on "Services-as-a-Product" strategies, helping partners package their technical expertise into repeatable, high-margin service offerings that result in high customer satisfaction.

Skills

Leadership

Cross-functional collaboration

Technical communication

Problem solving

Project management

Mentoring

Global collaboration

Stakeholder management

Job description

Certinia seeks a Partner Technical Manager (PTM) at the P4 level to drive partner success and delivery excellence. You will be the primary technical liaison for strategic partners, guiding all implementation, integration, and platform questions while managing the lifecycle of partner-led projects with high architectural integrity.

You will enable onboarding, craft certification pathways, translate product roadmaps into partner assets, and collaborate with the CoE and VP Partner & Alliances to