Strategic Partner Success Manager

nationallifeinsurancecompany; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

National Life Group is seeking a Relationship Manager to strengthen partner confidence, improve field effectiveness, and translate partner needs into coordinated action with measurable business impact. This role owns onboarding, readiness, and ongoing partnerships across Distribution partners.

The ideal candidate will drive adoption, streamline operations, and collaborate with cross-functional teams to deliver value, retention, and growth.

Responsibilities

• Own the operational health, readiness, and experience of assigned Distribution partner relationships, acting as a primary connection between partners and the Customer Innovation Group (service and operations), with a focus on strengthening relationships and retaining and growing business.
• Build a thorough understanding of each partner's structure, business practices, growth priorities, technology, service expectations, training needs, and quality-of-business considerations.
• Set relationship plans, short and mid-term objectives (one year or less), governance routines, and communication approaches that support Distribution and service and operations goals.
• Coordinate marketing, sales, and support services for assigned accounts so partners receive consistent, coordinated support across NLG.
• Anticipate new operational needs and bring in the right functional teams before they become significant partner or business issues.
• Lead the Operations experience for partner onboarding and for significant business, product, process, or technology changes, from planning through stabilization.
• Create readiness plans that bring together milestones, responsibilities, dependencies, education, communications, risks, and success measures.
• Represent the partner perspective in implementation planning, testing, communications, training, and post-implementation assessment for assigned relationships.
• Explain operational and technology changes to Distribution partners in terms of what they mean for the business and what to do next.
• Track adoption, early performance, and partner feedback, identify barriers, and drive adjustments when intended outcomes aren't met.
• Lead resolution of complex partner issues that span functions by defining the problem, clarifying who owns what, aligning stakeholders, and keeping work moving through closure.

Job description

National Life Group is seeking a Relationship Manager to strengthen partner confidence, improve field effectiveness, and translate partner needs into coordinated action with measurable business impact. This role owns onboarding, readiness, and ongoing partnerships across Distribution partners.

The ideal candidate will drive adoption, streamline operations, and collaborate with cross-functional teams to deliver value, retention, and growth.