Strategic Partner Success Manager

Avante; Seattle (WA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision insurance

401k

Job summary

Avante is seeking a Partner Customer Success Manager to own a portfolio of partner-led SMB and mid-market accounts, guiding onboarding through renewal. You’ll shape the Partner Customer Journey Map, co-create success plans, and train partners on product changes to drive adoption and renewal.

You’ll manage health, risk, and recurring partner reviews, working closely with partners to accelerate outcomes and expand the partner channel while navigating an ambiguous startup environment.

Qualifications

• 4-6 years in customer success, account or partner management in B2B SaaS.
• Experience managing accounts through an intermediary (broker/reseller/channel partner).
• Comfort handling a high-volume, lighter-touch SMB/mid-market book.
• Consultative, outcomes-oriented style focused on partner/end client impact.
• Experience shaping a partner journey from scratch.
• Excitement about using AI to improve your work with hands-on examples.

Responsibilities

• Own the partner-led portfolio and manage SMB/mid-market accounts from onboarding through renewal.
• Shape and refine the Partner Customer Journey Map and own execution at each stage.
• Co-create customer success plans with partners for end clients and support renewals.
• Train partner teams on new features and product changes and keep them informed.
• Drive adoption by helping partners understand client usage and required actions.
• Create a shared view into health and risk for partners and clients.
• Establish recurring check-ins with partner contacts to review product changes, metrics, and learnings.
• Balance two relationships by supporting the end client through the partner and driving outcomes.

Skills

Customer success

Account management

Partner/channel management

B2B SaaS

Intermediary management

High-volume accounts

Consultative selling

AI in workflow

Strong communication

Self-starter

Startup experience

Job description

Avante is seeking a Partner Customer Success Manager to own a portfolio of partner-led SMB and mid-market accounts, guiding onboarding through renewal. You’ll shape the Partner Customer Journey Map, co-create success plans, and train partners on product changes to drive adoption and renewal.

You’ll manage health, risk, and recurring partner reviews, working closely with partners to accelerate outcomes and expand the partner channel while navigating an ambiguous startup environment.