EMEA MSP Partner Success Leader

Socket.dev; Cerritos (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

inforcer is seeking a Partner Success Manager to build long-term MSP relationships, drive product adoption, and identify growth opportunities across EMEA. You will act as a trusted advisor, coordinating with Sales, Support, Product and Marketing to ensure an exceptional client experience.

You will collaborate with Implementation to onboard clients smoothly, champion the voice of the customer, and use data to proactively manage adoption and renewals.

Qualifications

• Experience in account management, customer success or a similar client-facing role.
• Experience with B2B SaaS and MSP ecosystems is advantageous.
• Strong communication and relationship-building skills.
• Ability to identify growth, upsell and renewal opportunities.

Responsibilities

• Build and nurture relationships with MSP partners across EMEA to maximize value from the platform.
• Identify upsell and renewal opportunities by aligning client goals with our solutions.
• Collaborate with Implementation to ensure smooth client onboarding.
• Relay customer feedback to Product and Engineering to improve the platform.
• Use data and account health indicators to manage adoption and risks.
• Develop account plans and coordinate with Sales, Support, Product and Marketing.
• Deliver workshops and training to drive adoption and retention.

Skills

Account Management

Customer Success

SaaS

Communication

MSP knowledge

Job description

inforcer is seeking a Partner Success Manager to build long-term MSP relationships, drive product adoption, and identify growth opportunities across EMEA. You will act as a trusted advisor, coordinating with Sales, Support, Product and Marketing to ensure an exceptional client experience.

You will collaborate with Implementation to onboard clients smoothly, champion the voice of the customer, and use data to proactively manage adoption and renewals.