Strategic MSP Client Success Partner

Headfirst-B.v.; Fairfax (VA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Impellam seeks an experienced Business Partner, Customer Success (Program) to join the MSP program management office. You will protect, grow, and defend the account by expanding spend, monetization, and program adoption, while delivering flawless operations with the client and back-office teams.

You will build senior stakeholder relationships, hunt for growth opportunities, and provide actionable insights to HR, Procurement, and Hiring Managers within the client organization.

Qualifications

• Experience in Staffing MSPs and vendor management.
• Proven ability to grow revenue and client value in managed services.
• Strong data analytic use for program performance.

Responsibilities

• Develop and maintain executive relationships with client leaders.
• Identify growth opportunities across departments and spend areas.
• Lead pipeline, forecasting, and business reviews for the account.
• Ensure day-to-day MSP program operations meet SLA/KPI targets.
• Drive continuous improvement using analytics and BI tools.

Skills

Staffing Industry

MSP

VMS

HR

Education

Bachelor's degree

Tools

MS Excel

PowerPoint

CRM platforms

Job description

Impellam seeks an experienced Business Partner, Customer Success (Program) to join the MSP program management office. You will protect, grow, and defend the account by expanding spend, monetization, and program adoption, while delivering flawless operations with the client and back-office teams.

You will build senior stakeholder relationships, hunt for growth opportunities, and provide actionable insights to HR, Procurement, and Hiring Managers within the client organization.