Strategic Partner Success Lead (Atlanta)

Zipline; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Zipline is building the future of instant delivery. As a Partner Success Manager, you will activate new partners in Atlanta and work with our team to help restaurant and retail partners grow on our platform.

You will own the relationship with Atlanta restaurants and retail partners, launching new sites and building trust with the local managers at these sites. You will be a curious, pragmatic self-starter who can coordinate across teams, navigate ambiguity, and translate customer needs into

Qualifications

• 3+ years in partner success, customer success or field operations in delivery, retail, restaurant, or ecommerce.
• Experience working with cross-functional teams.
• Proven ability to drive initiatives and solve problems.
• Strong empathy for customers and ability to build trust quickly.
• Data-driven decision making and analytical skills.
• Ability to present complex solutions clearly.
• Familiarity with delivery marketplaces and retailers/restaurants.

Responsibilities

• Collaborate with Zipline’s partners to understand operations, objectives, and develop a strong day-to-day operating partnership.
• Work cross-functionally to launch and expand Zipline’s service, solve challenges, and drive continuous improvement.
• Establish regular communication with local restaurant and retail site managers to build trust and rapport.
• Gather customer insights, analyze data, and report findings to identify growth opportunities and guide the product roadmap.
• Proactively engage with customer stakeholders to build long-lasting trust.
• Advocate for customer needs to influence product and service improvements.

Skills

Cross-functional collaboration

Pragmatic problem solving

Trust-building with customers

Data-driven decision making

Effective communication

Presentation of complex solutions

Delivery marketplace familiarity

Continuous learning mindset

Job description

Zipline is building the future of instant delivery. As a Partner Success Manager, you will activate new partners in Atlanta and work with our team to help restaurant and retail partners grow on our platform.

You will own the relationship with Atlanta restaurants and retail partners, launching new sites and building trust with the local managers at these sites. You will be a curious, pragmatic self-starter who can coordinate across teams, navigate ambiguity, and translate customer needs into