Partner Success Manager

Zipline; Tampa (FL); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Zipline is building the future of instant delivery. As a Partner Success Manager, you will activate new partners in Atlanta and work with our team to help restaurant and retail partners grow on our platform.

You will own the relationship with Atlanta restaurants and retail partners, launching new sites and building trust with the local managers at these sites. You will be a curious, pragmatic self-starter who can coordinate across teams, navigate ambiguity, and translate customer needs into

Competenze

• 3+ years in partner success, customer success or field operations in delivery, retail, restaurant, or ecommerce.
• Experience working with cross-functional teams.
• Proven ability to drive initiatives and solve problems.
• Strong empathy for customers and ability to build trust quickly.
• Data-driven decision making and analytical skills.
• Ability to present complex solutions clearly.
• Familiarity with delivery marketplaces and retailers/restaurants.

Mansioni

• Collaborate with Zipline’s partners to understand operations, objectives, and develop a strong day-to-day operating partnership.
• Work cross-functionally to launch and expand Zipline’s service, solve challenges, and drive continuous improvement.
• Establish regular communication with local restaurant and retail site managers to build trust and rapport.
• Gather customer insights, analyze data, and report findings to identify growth opportunities and guide the product roadmap.
• Proactively engage with customer stakeholders to build long-lasting trust.
• Advocate for customer needs to influence product and service improvements.

Conoscenze

Cross-functional collaboration

Pragmatic problem solving

Trust-building with customers

Data-driven decision making

Effective communication

Presentation of complex solutions

Delivery marketplace familiarity

Continuous learning mindset

Descrizione del lavoro

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You And The Role

Zipline is building the future of instant delivery. As a Partner Success Manager, you will help us activate new partners in Atlanta and work with our broader team to help our restaurant and retail partners build their business on our platform. In this role you will directly own the relationship with our Atlanta restaurants and retail partners. You will be responsible for launching new restaurant and retail sites with our drone delivery service, building trusted relationships with the local restaurant and store managers at these sites, and identifying opportunities to grow the business. You are our important ‘eyes and ears’ on the ground - providing insights on pain points and identifying new product features and capabilities. To do this role well you will need to be curious, pragmatic and customer obsessed. You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment. This role will be based locally in Atlanta, Georgia.

What You’ll Do

• Collaborate with Zipline’s partners to understand their operations, identify their business objectives, and develop a strong day to day operating partnership
• Work cross-functionally to launch and expand Zipline’s service to partners, identify & solve challenges, and drive continuous improvement
• Establish regular communication with the local management at our restaurants and retail partners sites - building a trusted relationship and deep rapport
• Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
• Proactively engage with customer stakeholders to build long-lasting trust
• Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority

What You’ll Bring

• 3+ years of experience in partner success, customer success or field operations - ideally in a delivery marketplace, retail, restaurant or ecommerce environment
• Demonstrated experience working collaboratively in cross-functional teams
• Demonstrated experience of pragmatic problem solving and driving initiatives
• Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
• Organization and analysis - you use data to make decisions
• Confident presenting complex solutions in a way that inspires your audience
• Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants
• A focus on continuous learning - it’s how we made it this far!

What Else You Need To Know

The starting cash range for this role is $90,000.00 - 120,000.00. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.