Strategic Partner Management Lead — BPO & Operations

BlinkRx; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Blink Health's BlinkRx division seeks an experienced Partner Manager to lead outsourced contact center partnerships and drive performance across the network. You will own day-to-day management, negotiate terms, and align internal stakeholders to ensure exceptional patient experiences.

Ideal candidates have 7+ years in BPO or outsourced customer service, strong KPI discipline, and proven ability to operate strategically in a fast‑growing environment. Travel up to 50% may be required.

Qualifications

• Bachelor's degree or equivalent working experience.
• 7+ years in partner management for outsourced customer service or BPO.
• Expertise in BPO account management, KPIs, and vendor performance.

Responsibilities

• Own day-to-day and strategic management of BPO partnerships and performance.
• Coordinate with internal stakeholders to align priorities and direction.
• Define long-term network strategy including partner selection and capacity.
• Review contracts focusing on pricing, terms, SLAs, rebates, penalties.
• Negotiate high-impact agreements balancing speed and rigor.
• Benchmark and improve partner network with structured reporting.
• Identify root causes and drive scalable process improvements.
• Triage issues and communicate resolutions to stakeholders.
• Develop tools and playbooks to strengthen vendor oversight.

Skills

Partner management

Vendor performance

Stakeholder management

Contract negotiation

BPO / outsourced CS

Education

Bachelor's degree or equivalent

Job description

Blink Health's BlinkRx division seeks an experienced Partner Manager to lead outsourced contact center partnerships and drive performance across the network. You will own day-to-day management, negotiate terms, and align internal stakeholders to ensure exceptional patient experiences.

Ideal candidates have 7+ years in BPO or outsourced customer service, strong KPI discipline, and proven ability to operate strategically in a fast‑growing environment. Travel up to 50% may be required.