Senior Partner Management Leader | BPO & Healthcare

BlinkRx; Seattle (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

BlinkRx seeks an experienced Partner Manager to lead outsourced contact center relationships, drive performance, and collaborate across teams. You will manage day-to-day partnerships, influence business directions, and help shape the network strategy while ensuring alignment with BlinkRx's patient-centric mission.

The ideal candidate has 7+ years in BPO account management, strong negotiation skills, and the ability to navigate fast-paced growth with stakeholders across the organization.

Qualifications

• Bachelor's degree or equivalent working experience.
• 7+ years of experience as Partner Manager for Outsourced Customer Service or within a BPO.
• Demonstrated expertise in BPO account management, vendor performance frameworks.
• Excellent stakeholder management and written/verbal communication skills.
• Willingness to travel up to 50%.

Responsibilities

• Own day-to-day and strategic management of BPO partnerships and be the primary contact for partner performance.
• Coordinate with internal stakeholders to align priorities and support partner success.
• Help define long-term network strategy including partner selection and capacity planning.
• Review contracts focusing on pricing, terms, SLAs, rebates, and penalties; collaborate with Legal on renewals.
• Negotiate high-impact agreements in fast-paced, high-growth environments with commercial rigor.
• Benchmark and improve best practices across the partner network and monitor compliance.
• Identify root causes of operational inefficiencies and drive scalable improvements.
• Triage partner issues and drive end-to-end resolution with stakeholders.

Skills

BPO account management

Vendor performance frameworks

Stakeholder management

Negotiation

Analytical skills

Education

Bachelor's degree or equivalent working experience

Job description

BlinkRx seeks an experienced Partner Manager to lead outsourced contact center relationships, drive performance, and collaborate across teams. You will manage day-to-day partnerships, influence business directions, and help shape the network strategy while ensuring alignment with BlinkRx's patient-centric mission.

The ideal candidate has 7+ years in BPO account management, strong negotiation skills, and the ability to navigate fast-paced growth with stakeholders across the organization.