Senior Partner Management Leader, BPO & Contracts

BlinkRx; St. Louis (MO); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

In-office work 4 days

Job summary

Blink Health is seeking a seasoned Partner Manager for Outsourced Customer Service within its Patient Services Operations team. You will lead external partner relationships, drive performance excellence, and partner with Blink teams to enhance the patient experience.

4 days in office required; travel up to 50% may be necessary to support strategic initiatives in a fast-growing healthcare tech environment.

Qualifications

• Bachelor's degree or equivalent working experience.
• Experience in the healthcare industry is a plus.
• 7+ years of experience as Partner Manager for Outsourced Customer Service or within a BPO organization.
• Demonstrated expertise in BPO account management, contact center KPIs, and vendor performance frameworks.
• Excellent stakeholder management and relationship-building abilities, coupled with strong written and verbal communication skills.
• Skilled at negotiating high-impact agreements in fast-paced, high-growth environments.
• A proven ability to navigate ambiguous situations and drive resolution, along with experience managing complex, cross-functional initiatives.
• Strong analytical skills.

Responsibilities

• Own the day-to-day and strategic management of BPO partnerships, serving as the primary point of contact and accountability for partner performance and relationship health.
• Manage relationships and alignment with key internal stakeholders across the organization, influencing priorities and business and/or technology direction to support partner success.
• Play a key role in defining the long-term network strategy, including partner selection, tiering, and capacity planning.
• Review and drive execution of vendor contracts with a focus on commercial terms: pricing, payment terms, volume commitments, SLAs, rebates, and penalties; liaise with Legal in the execution and renewal of agreements.
• Negotiate high-impact agreements and contract amendments in fast-paced, high-growth environments, balancing speed with commercial rigor.
• Benchmark and facilitate best practices across the partner network; analyze and monitor compliance, and drive improvements through structured reporting and recommendations.
• Deep dive into operational inefficiencies; identify root causes and drive improvement through scalable mechanisms and corrective action plans.
• Triage partner issues, owning resolution end-to-end including root cause analysis, corrective action planning, and stakeholder communication.
• Identify, develop, and optimize internal processes, playbooks, and tools that strengthen vendor oversight and accountability.

Skills

Partner management

BPO account management

Vendor performance

Stakeholder management

Negotiation

Cross-functional collaboration

Analytical skills

Travel up to 50%

Education

Bachelor's degree or equivalent

Job description

Blink Health is seeking a seasoned Partner Manager for Outsourced Customer Service within its Patient Services Operations team. You will lead external partner relationships, drive performance excellence, and partner with Blink teams to enhance the patient experience.

4 days in office required; travel up to 50% may be necessary to support strategic initiatives in a fast-growing healthcare tech environment.