Strategic Ops Lead, FDE — AI-Driven Growth

Ladders; San Francisco (CA); On-site; USD 270,000 - 310,000; Full time

Benefits offered by this job

Hybrid work policy

Visa sponsorship

Job summary

Unknown is seeking a Strategy & Operations, FDE role in San Francisco to shape planning, reporting, and operating rhythms for a specialized delivery function. You will partner with senior technical and commercial leaders to build scalable processes and support growth planning in a hands-on capacity.

This role requires 5–7 years in strategy and operations with a strong grasp of services business economics, staffing models, and AI tooling. Hybrid/onsite, visa sponsorship otherwise not guaranteed.

Qualifications

• 5–7 years in strategy and operations, business operations, or consulting within professional services.
• Strong understanding of services business economics, including utilization, staffing, rates, and customer outcomes.
• Proficient in building capacity or staffing models; SQL skills required.
• Experience running planning cycles and business reviews independently.
• Ability to derive recommendations from ambiguous questions and create sustainable processes.
• Proven trust and influence with senior technical and commercial leaders.
• Comfortable working with fast-paced, evolving data and processes.
• Experience using AI tools in a professional capacity.
• Passionate about building safe and beneficial AI systems.

Responsibilities

• Own annual and quarterly planning, including headcount and engagement type planning.
• Build demand and staffing models with scenario analysis for leadership.
• Lead monthly and quarterly business reviews and define KPIs.
• Create streamlined reporting by integrating engagement data into systems.
• Partner with cross-functional teams to shape the commercial model for engagements.
• Develop strategies for scaling work through partners in delivery.
• Collaborate with leadership on team organization and new role design.
• Lead cross-functional project initiatives across various departments.
• Automate reporting processes using AI tools and technical workflows.

Skills

Strategic thinking

Ambiguity management

Leadership & influence

Analytical rigor

Tools

SQL

Job description

Unknown is seeking a Strategy & Operations, FDE role in San Francisco to shape planning, reporting, and operating rhythms for a specialized delivery function. You will partner with senior technical and commercial leaders to build scalable processes and support growth planning in a hands-on capacity.

This role requires 5–7 years in strategy and operations with a strong grasp of services business economics, staffing models, and AI tooling. Hybrid/onsite, visa sponsorship otherwise not guaranteed.