Strategic Ops Lead: Customer Success & Manufacturing Readiness

Osmo; Elizabeth (NJ); On-site; USD 113,000 - 133,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Flexible paid time off

Job summary

Osmo is seeking a Manager of Customer Success & Manufacturing Readiness in Elizabeth, NJ. This role ensures customer programs successfully move from onboarding through manufacturing, fulfillment, and deployment.

The ideal candidate has over 6 years of experience in customer success or operations and excels in coordinating across multiple teams. Responsibilities include managing customer orders, aligning production priorities, and ensuring timely updates to clients.

The salary ranges from $113k to $133k, with additional benefits that support employee well-being and growth.

Qualifications

• 6+ years of experience in customer success, operations, or related fields.
• Strong organizational and project management skills.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Coordinate manufacturing readiness activities supporting customer programs.
• Build strong customer relationships through proactive communication.
• Manage customer orders from operational handoff through fulfillment.

Skills

Customer success

Project management

Communication

Problem-solving

Manufacturing coordination

Tools

ERP systems

CRM systems

Project management software

Job description

Osmo is seeking a Manager of Customer Success & Manufacturing Readiness in Elizabeth, NJ. This role ensures customer programs successfully move from onboarding through manufacturing, fulfillment, and deployment.

The ideal candidate has over 6 years of experience in customer success or operations and excels in coordinating across multiple teams. Responsibilities include managing customer orders, aligning production priorities, and ensuring timely updates to clients.

The salary ranges from $113k to $133k, with additional benefits that support employee well-being and growth.