Post-Launch Manufacturing Orchestrator

Osmo; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Growth path—leadership role

Equity

Dental and vision coverage

Flexible PTO

401(k) match

Commuter benefits

Job summary

Osmo is seeking a seasoned Operations + Customer Success professional to own post-launch handoff to production and fulfillment. You will serve as the primary operational contact for customers, ensuring alignment across manufacturing, procurement, and product development while driving timely deployments and issue resolution.

You will coordinate readiness, track milestones, and escalate risks early. A strong focus on continuous improvement and scalable processes will help Osmo grow its customer

Qualifications

• 6+ years across customer success, operations, manufacturing coordination, supply chain, or project management.

Responsibilities

• Own the Customer Relationship Post-Launch — primary operational contact for assigned customers, proactive updates.
• Coordinate Manufacturing Readiness — track material availability, fragrance readiness, packaging readiness, and production milestones.
• Align Production to Customer Commitments — keep manufacturing priorities in sync with promised deployment.
• Manage Orders End to End — own orders from handoff to fulfillment, including schedule changes and status reporting.
• Drive Cross-Functional Execution — coordinate across Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery.
• Lead Escalations — run execution reviews and discussions when milestones or expectations are at risk.
• Catch Risk Early — identify operational risks before they affect commitments and coordinate mitigation.

Skills

Manufacturing coordination

Cross-functional communication

Project management

Operations analytics

Problem solving

Customer relationship management

Tools

ERP

CRM

Project management software

Job description

Osmo is seeking a seasoned Operations + Customer Success professional to own post-launch handoff to production and fulfillment. You will serve as the primary operational contact for customers, ensuring alignment across manufacturing, procurement, and product development while driving timely deployments and issue resolution.

You will coordinate readiness, track milestones, and escalate risks early. A strong focus on continuous improvement and scalable processes will help Osmo grow its customer