Strategic Ops & Customer Experience Lead

STATE OF MIND APPAREL LLC; Zieglersville (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Holidays

Life Insurance

Competitive salary

Health insurance

Paid time off

Job summary

State of Mind Apparel LLC, a growing screen printing, embroidery and promotional products company, is seeking an experienced Operations & Customer Service Manager to help oversee the daily flow of our business. You will lead cross-functional teams and streamline processes in a fast-paced environment, ensuring high levels of customer satisfaction and timely delivery.

The ideal candidate has 2+ years in operations or related roles, strong communication skills, and a proactive mindset.

Qualifications

• 2+ years of experience in operations management, customer relations position, production coordination, or a related role.
• Strong customer service skills with a professional and friendly communication style.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Experience in apparel, print, or manufacturing industries is a plus but not necessary.
• Proficiency with order management systems, spreadsheets, and basic business software.
• Problem-solving mindset with a proactive, solutions-oriented approach.

Responsibilities

• Oversee and coordinate the daily workflow between customer service, sales, graphics and production
• Support and guide employees while helping maintain accountability
• Serve as the primary point of contact for customer inquiries, orders, and issue resolution
• Monitor orders from initial request through completion
• Coordinate between customer-facing teams and production staff to ensure on-time delivery
• Track and manage production timelines, identifying and resolving bottlenecks proactively
• Help prioritize jobs and ensure deadlines and customer commitments are being met
• Maintain accurate records of orders, production status, and customer communications
• Implement and improve operational processes to increase efficiency and quality
• Handle customer questions, concerns and problem-solving
• Help create a positive, organized and professional work environment
• Build relationships with existing customers and help ensure a high level of customer satisfaction
• Assist ownership with day-to-day operational decisions
• Take on increasing operational and leadership responsibility as knowledge of the business grows

Skills

Operations management

Customer service

Organizational skills

Multitasking

Communication

Job description

State of Mind Apparel LLC, a growing screen printing, embroidery and promotional products company, is seeking an experienced Operations & Customer Service Manager to help oversee the daily flow of our business. You will lead cross-functional teams and streamline processes in a fast-paced environment, ensuring high levels of customer satisfaction and timely delivery.

The ideal candidate has 2+ years in operations or related roles, strong communication skills, and a proactive mindset.