Operations Leader: Production, Fulfillment & Growth

Key Logo Inc; Wisconsin; Presencial; USD 85.000 - 120.000; Jornada completa

Descripción de la vacante

Key Logo Inc. is seeking an Operations Manager to lead end-to-end operational functions, ensuring on-time, on-budget project fulfillment across embroidery, laser engraving, and related services.

The ideal candidate will be highly organized, process-driven, and thrive in a fast-paced environment, coordinating with production, logistics, and client teams to optimize workflows and drive continuous improvement. They will develop SOPs, monitor KPIs, and mentor staff to achieve quality and efficiency.

Formación

• Bachelor’s degree in Business, Operations Management, or related field (or equivalent experience).
• 5+ years of senior operations management experience in promotional marketing, print, or branded merchandise.
• Strong understanding of production, logistics, and fulfillment processes.
• Experience evaluating, selecting, implementing, and managing ERP and inventory management systems.

Responsabilidades

• Oversee daily operations across production, fulfillment, logistics, and vendor management.
• Develop, implement, and optimize operational workflows and standard operating procedures.
• Lead the successful delivery of projects, ensuring they are completed on time, within budget, and in alignment with client expectations.
• Coordinate with account management, creative, and sales teams to support customer order execution.
• Identify operational inefficiencies, troubleshoot production or fulfillment issues, and implement solutions.
• Support inventory tracking and management maintaining accurate stock counts, conducting regular cycle counts, and reconciliation to ensure accuracy.
• Manage relationships with suppliers, printers, and fulfillment partners.
• Negotiate pricing, lead times, and service levels to maximize efficiency and margins.
• Monitor vendor performance and ensure compliance with quality standards.
• Monitor operational budgets, job costing, and profitability.
• Identify cost-saving opportunities and process improvements.
• Develop, analyze, and present operational reports and key performance metrics to executive leadership and the Board of Directors in accordance with established reporting schedules.
• Lead, coach, and support operations staff.
• Set performance goals, conduct reviews, and foster a collaborative team environment.
• Ensure safety and compliance with company policies and industry best practices.
• Support technology adoption, inventory systems, and workflow automation.
• Contribute to strategic planning and growth initiatives.

Conocimientos

Operations mgmt

Supply chain

ERP software

Vendor management

Leadership

Communication

Educación

Bachelors in Business

Herramientas

ERP software

Inventory management software

Descripción del empleo

Key Logo Inc. is seeking an Operations Manager to lead end-to-end operational functions, ensuring on-time, on-budget project fulfillment across embroidery, laser engraving, and related services.

The ideal candidate will be highly organized, process-driven, and thrive in a fast-paced environment, coordinating with production, logistics, and client teams to optimize workflows and drive continuous improvement. They will develop SOPs, monitor KPIs, and mentor staff to achieve quality and efficiency.