Strategic Ops Associate — Growth & Data (Hybrid)

ReKlame Health; New York, Northern (NY, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off: 21 days PTO + holidays

Job summary

ReKlame Health is seeking a Senior Associate to join our Business Operations team, reporting to the Director of Business Operations. You’ll work closely with our Director of Clinical Operations and interact with the CEO, shaping dashboards, operating cadence, and cross-functional initiatives that unlock growth.

This role offers ownership from day one, with a focus on credentialing, payer setup, and revenue infrastructure, across a fast-moving team committed to expanding access to behavioral

Qualifications

• 2–4 years of experience in consulting, investment banking, business operations, or a high-growth startup.
• Strong analytical skills with models and dashboards; advanced Excel or Google Sheets required; SQL a plus.
• Proven project management ability: organized, deadline-driven, and comfortable running multiple workstreams at once.
• Excellent written and verbal communication, with the ability to distill complexity into clarity for senior audiences.
• High initiative and resourcefulness — you drive work forward in ambiguous, fast-changing environments without waiting to be told.
• Meticulous attention to detail; your work is final-quality.
• Healthcare experience (credentialing, payers, RCM, or care delivery) is a plus, not a requirement — curiosity and a fast learning curve are
• Deep alignment with ReKlame Health’s mission of expanding access to behavioral health and addiction care
• Able to work 4 days/week in our Grand Central (NYC) office

Responsibilities

• Build and maintain dashboards tracking providers hired, credentialed, and ready to bill; track claims and payer readiness by state.
• Analyze core metrics to spot risks, leaks, and opportunities and translate findings into actionable recommendations for leadership.
• Contribute to weekly operating scorecards, monthly reviews, and data-driven updates for CEO and leadership.
• Manage credentialing and payer-operations center: credentialing status, enrollment timelines, contracting gaps, state-by-state readiness.
• Track denial patterns and root causes; drive resolution across RCM, Finance, and payer contacts.
• Support weekly business operations meetings: agendas, trackers, owners, deadlines, follow-through.
• Manage cross-functional projects end-to-end; escalate risks with proposed solutions.

Skills

Analytical skills

Project management

Communication

Advanced Excel/Sheets

SQL (plus)

Cross-functional collaboration

Tools

Excel

Google Sheets

SQL

Job description

ReKlame Health is seeking a Senior Associate to join our Business Operations team, reporting to the Director of Business Operations. You’ll work closely with our Director of Clinical Operations and interact with the CEO, shaping dashboards, operating cadence, and cross-functional initiatives that unlock growth.

This role offers ownership from day one, with a focus on credentialing, payer setup, and revenue infrastructure, across a fast-moving team committed to expanding access to behavioral