Strategic Operations & Projects Coordinator

Full Sail University; Winter Park (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

Full Sail University is seeking a Strategic Operations Assistant to contribute to the Career Development team by handling essential administrative, operational, and project support tasks. You will help coordinate departmental processes, organize workflow systems, track data, and assist with cross-team communication to ensure efficient day-to-day operations.

Reporting to the Strategic Operations Manager and Specialists, you will support accreditation reporting, employment verification efforts,

Qualifications

• Associate degree preferred; bachelor’s degree a plus.
• 1+ year of administrative, operational, or customer-service experience.
• Higher education or project support experience preferred.
• Strong written and verbal communication experience (digital and in-person).

Responsibilities

• Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining integrity, professionalism, customer service, and compliance.
• Provide administrative and logistical support for projects across Career Development divisions, ensuring accurate documentation and timely follow-through.
• Assist with gathering, organizing, and maintaining statistics needed for annual accreditation reporting and other university requirements.
• Support the creation and maintenance of standard operating procedures, process documentation, and workflow guides for departmental teams.
• Coordinate with the Strategic Operations Manager & Specialists to maintain smooth communication, project transparency, and process alignment.
• Complete tasks and outreach assignments to support project progress and meet deadlines, helping ensure deliverables remain on schedule.
• Compile project updates to help Manager & Specialists generate insights for active departmental initiatives.
• Support employment verification workflows by following established procedures, gathering required information, and conducting outreach to students and graduates.
• Process and prepare employment information gathered from surveys, call campaigns, advising-driven projects, and audit-cycle initiatives.
• Review, organize, and update student and graduate profiles based on departmental workflows and outreach outcomes.
• Conduct and document employment research using LinkedIn, social platforms, portfolio sites, and company websites.
• Use phone calls, texting, email, social media messaging, and DocuSign when appropriate for outreach.
• Maintain confidentiality and uphold data integrity across all workflows.
• Attend departmental meetings and provide updates upon request.
• Maintain organized digital files, process documents, and operational resources.
• Assist in coordinating communication across teams to streamline workflows and ensure consistency.
• Participate in ongoing process evaluations, offering feedback for continuous improvement.

Skills

Organizational skills

Communication

Research skills

Cross-team collaboration

Attention to detail

Education

Associate degree preferred

Bachelor’s degree a plus

Tools

Salesforce

Simplicity CRM

MS Office

Job description

Full Sail University is seeking a Strategic Operations Assistant to contribute to the Career Development team by handling essential administrative, operational, and project support tasks. You will help coordinate departmental processes, organize workflow systems, track data, and assist with cross-team communication to ensure efficient day-to-day operations.

Reporting to the Strategic Operations Manager and Specialists, you will support accreditation reporting, employment verification efforts,