Strategic Operations Partner – Product & GTM

Citrix Systems; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Cloud Software Group is seeking a Principal Operations Business Partner to drive operational rigor and execution discipline across Product and Specialist teams in a fast-paced, high-growth environment. This role requires a self-starter who can bring structure to ambiguity, surface risks early, and influence cross-functional leaders without prescriptive direction.

You will own operating frameworks to track product adoption, account health, and KPI accountability, while leading quarterly business

Qualifications

• Proven experience leading complex, cross-functional initiatives between Product organizations and Go-To-Market teams.
• Operational mindset with a push for standardization and cross-team alignment.
• Ability to frame risk and recommendations at a strategic level and bridge between product strategy and field reality.

Responsibilities

• Own and drive core operational cadences across Product and Specialist teams to review key deals, ensure effective handoffs, and improve execution quality.
• Establish and maintain operational rigor for tracking product adoption, account health, and execution risks.
• Define, track, and drive accountability to business KPIs, ensuring consistent performance measurement against targets.
• Lead end-to-end preparation for QBR/QPRs, annual planning, and ongoing account assignment governance.
• Proactively identify business risks, execution gaps, and friction points, surfacing issues early with data-backed recommendations.
• Translate ambiguous problems into clear processes, metrics, and action plans.
• Partner cross-functionally to close process gaps and drive durable solutions—not just recommendations.
• Document current and future-state processes to establish scalable playbooks and operational standards.
• Assess downstream impacts to the field organization and drive targeted communication and enablement as needed.

Skills

Cross-functional leadership

Operational mindset

Data-driven decision making

Executive-level communication

Independent worker

Education

Bachelor's degree

Advanced degree a plus

Job description

Cloud Software Group is seeking a Principal Operations Business Partner to drive operational rigor and execution discipline across Product and Specialist teams in a fast-paced, high-growth environment. This role requires a self-starter who can bring structure to ambiguity, surface risks early, and influence cross-functional leaders without prescriptive direction.

You will own operating frameworks to track product adoption, account health, and KPI accountability, while leading quarterly business