Strategic Operations Manager - Contracted Services

Aramark; Philadelphia (Philadelphia County); On-site; USD 90,000 - 150,000; Full time

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client typically generating $2-15M+ in revenue. You will lead operations to meet financial goals, client objectives, and customer needs.

You will build and direct a management team, oversee budgets, ensure safety, and drive service improvements while maintaining compliance with contractual obligations and Aramark standards.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Budgeting

Contract management

Operations management

Customer service

Safety compliance

Relationship building

Education

Bachelor's degree (preferred)

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client typically generating $2-15M+ in revenue. You will lead operations to meet financial goals, client objectives, and customer needs.

You will build and direct a management team, oversee budgets, ensure safety, and drive service improvements while maintaining compliance with contractual obligations and Aramark standards.