Strategic Operations Leader — Cross-Functional Impact

Pivotal Health; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision coverage

401(k) retirement plan

Flexible time off

Company-wide events

Job summary

Pivotal Health is seeking an experienced internal consultant to own strategic and operational challenges end-to-end. You will diagnose issues, map processes, and drive cross-functional initiatives across teams to deliver measurable impact.

The role emphasizes structured problem-solving, stakeholder influence, and the ability to operate in ambiguous environments. Remote and hybrid flexibility is available depending on role and team.

Qualifications

• Experience in management consulting or strategy roles.
• Strong ability to frame problems and build actionable plans.
• Proven track record of delivering cross-functional projects with outcomes.
• Excellent written and verbal communication; influencing without authority.
• Comfortable operating in ambiguous environments and moving fast.

Responsibilities

• Lead structured problem-solving efforts, framing the challenge and aligning teams on a path forward.
• Document current workflows, identify gaps and inefficiencies, translate findings into actionable recommendations.
• Define requirements, owners, milestones, and timelines; manage risks and communicate status.

Skills

Mgmt consulting

Strategy

Operational leader

Cross-functional

Structured thinking

Communication

Stakeholder mgmt

Ambiguity tolerance

Healthcare rev cycle

Job description

Pivotal Health is seeking an experienced internal consultant to own strategic and operational challenges end-to-end. You will diagnose issues, map processes, and drive cross-functional initiatives across teams to deliver measurable impact.

The role emphasizes structured problem-solving, stakeholder influence, and the ability to operate in ambiguous environments. Remote and hybrid flexibility is available depending on role and team.