Strategic Operations Lead for Agency Growth

3rd Space; New York (NY); Hybrid; USD 140,000 - 230,000; Full time

Job summary

3rd Space is looking for a Chief of Staff to serve as the COO's primary right hand and own the day-to-day agency operations across active client accounts. You will drive team execution, project workflows, and ensure deadlines are met while maintaining strategic focus.

As a senior operator, you will govern pipelines, CRM governance, and executive alignment, while building automated workflows and dashboards to scale output without extra overhead. 4+ years in relevant roles are expected.

Qualifications

• 4+ years in agency operations, management consulting, startup operations, or Chief of Staff roles.
• Advanced technical fluency in modern project management software, internal CRMs, team messaging ecosystems, and automated integration platforms.
• Strong financial literacy (understands agency rate cards, staff loading costs, client billing cycles, and budget management).
• Exceptional written and verbal communication—capable of translating high-level strategy into immediate, structured action plans for the team.

Responsibilities

• Day-to-Day Team & Operational Management: Direct daily agency rhythms, hold project managers, producers, and creative staff accountable, eliminate workflow bottlenecks across full-time teams and freelance networks, and ensure all projects meet deadlines.

Skills

PM software fluency

CRM proficiency

Team messaging

Automation platforms

Job description

3rd Space is looking for a Chief of Staff to serve as the COO's primary right hand and own the day-to-day agency operations across active client accounts. You will drive team execution, project workflows, and ensure deadlines are met while maintaining strategic focus.

As a senior operator, you will govern pipelines, CRM governance, and executive alignment, while building automated workflows and dashboards to scale output without extra overhead. 4+ years in relevant roles are expected.