Strategic Operations Lead – Electrical Power Systems

Electric Power Systems; St. Louis (MO); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Savings Plan with Company Match

Health Savings Account and FSA

Life and AD&D Insurance

Short-Term and Long-Term Disability

Employee Assistance Program

Competitive Pay

Tuition Reimbursement

Career Path Planning

Travel Per Diem

Referral Bonuses

Incentives for Certifications

Talent Development Courses

Job summary

Electric Power Systems seeks an Operations Manager to lead a single local office's daily operations, safety, scheduling, and financial performance. You will direct field technicians, manage project work to meet NETA standards, and drive resource efficiency while aligning with regional leadership.

Responsibilities include staffing, planning, client coordination, and ongoing process improvements to optimize profitability and service quality across utility, data center, and industrial markets.

Responsibilities

• Lead all daily operations of the local office, including scheduling, field execution, and resource allocation.
• Manage daily schedule entries and updates to ensure accurate job planning and execution.
• Assign personnel or contractors with the appropriate skill sets to meet job requirements.
• Drive technician utilization, crew productivity, and efficient project execution.
• Ensure work is completed in accordance with NETA standards, project specifications, and client expectations.
• Coordinate with engineering, project management, and regional leadership to ensure alignment.
• Own office-level financial performance, including revenue, gross margin, labor efficiency, and cost control.
• Monitor profitability and margins of service work to meet business goals.
• Manage backlog execution, job costing, and forecasting accuracy.
• Prepare operational reports and forecasts outlining accomplishments, challenges, opportunities, and key initiatives.
• Identify opportunities to improve operational efficiency and profitability and support regional growth efforts.
• Champion a strong, proactive safety culture at the office and job site level.
• Ensure strict adherence to OSHA, NETA, and all company safety standards and procedures.
• Conduct jobsite safety observations, audits, and incident reviews.
• Lead by example in reinforcing zero-incident expectations and accountability.
• Perform Job Behavior Observations (JBO) regularly to provide coaching for both safety and technical aspects to the field technicians.
• Hire, train, direct, and manage all field service staff within the assigned office.
• Lead, coach, and develop field technicians, supervisors, and office personnel.
• Drive recruiting, retention, workforce planning, and technical skill development.
• Ensure technicians maintain required certifications and meet training expectations.
• Foster a high-performance culture focused on accountability, teamwork, and continuous improvement.
• Interface with clients to develop solutions that meet their needs while driving bookings, growth, and profitability.
• Ensure consistent, high-quality service delivery across all customer engagements.
• Develop and maintain strong relationships with local clients and stakeholders.
• Resolve customer issues, product deficiencies, or service challenges in a timely and transparent manner.
• Manage resource utilization, including manpower, tools, vehicles, and equipment.
• Track and maintain equipment maintenance schedules to ensure operational readiness.
• Evaluate and propose capital equipment and leased equipment needs.
• Maintain weekly activity updates and coordinate reporting with the Regional Director.
• Utilize KPIs and performance metrics to drive continuous improvement and decision-making.
• Implement standardized processes and best practices across operations.

Job description

Electric Power Systems seeks an Operations Manager to lead a single local office's daily operations, safety, scheduling, and financial performance. You will direct field technicians, manage project work to meet NETA standards, and drive resource efficiency while aligning with regional leadership.

Responsibilities include staffing, planning, client coordination, and ongoing process improvements to optimize profitability and service quality across utility, data center, and industrial markets.