Strategic Operations & Internal Communications Lead

Snap Inc.; United States; On-site; USD 130,000 - 196,000; Full time

Benefits offered by this job

Paid parental leave

Comprehensive medical coverage

Mental health support programs

Equity RSUs

Job summary

Snap Inc. is seeking an Operations & Internal Communications Lead to optimize how the Communications team plans, collaborates, and delivers across a fast-moving global organization.

You will partner with the VP of Communications to tighten processes, implement new tools including AI, and drive executive communications, reporting, and budgeting with strong judgment and people skills. The role reports to the VP of Communications, requires staying current on tech and media trends, and a proactive,

Qualifications

• BS/BA degree or equivalent years of experience.
• 7+ years of experience in operations, strategy, program management, executive support, consulting, communications, or a related field.
• Experience supporting senior leaders and managing complex cross-functional initiatives.
• Demonstrated ability to improve processes, solve operational problems, and build scalable ways of working.
• Experience working with business, media, social, measurement, internal communications, or operational reporting workflows.

Responsibilities

• Support internal communications programs, including coordination, drafting, editing, question review, executive response planning, and helping ensure internal topics are handled with appropriate judgment and context.
• Help manage measurement and reporting across social, owned channels, media, and Communications programs, including learning and managing new tools, systems, and workflows.
• Explore, evaluate, and help deploy AI tools and emerging technologies that improve productivity, planning, research, drafting, and execution across the Communications team.
• Oversee operational work, across planning, budgeting, reporting, materials, and executive updates, while incorporating external and internal business context.
• Identify operational gaps and improve workflows, tools, and processes as the Communications organization evolves.
• Stay informed on technology, business, media, and communications trends to help bring useful context and ideas to the team.
• Support VP of Communications’ day-to-day operational needs, including calendar support.

Skills

Project management

Internal communications

Executive support

Cross-functional collaboration

Written communication

AI tools

Education

BS/BA degree or equivalent

Tools

AI tools

Measurement platforms

Reporting tools

Job description

Snap Inc. is seeking an Operations & Internal Communications Lead to optimize how the Communications team plans, collaborates, and delivers across a fast-moving global organization.

You will partner with the VP of Communications to tighten processes, implement new tools including AI, and drive executive communications, reporting, and budgeting with strong judgment and people skills. The role reports to the VP of Communications, requires staying current on tech and media trends, and a proactive,