Lead, Operations & Internal Communications

Snap Inc.; Los Angeles (CA); On-site; USD 130,000 - 196,000; Full time

Benefits offered by this job

Paid parental leave

Comprehensive medical coverage

Emotional and mental health support

RSU equity

Job summary

Snap Inc. is seeking an Operations & Internal Communications Lead to optimize how the Communications team plans, collaborates, and executes across a fast-moving global organization.

The role partners with the VP of Communications and senior leaders to drive company-wide internal communications and improve workflows. The ideal candidate is highly organized with excellent judgment, strong written and verbal communication, and a deep interest in technology and business.

Qualifications

• BS/BA degree or equivalent years of experience.
• 7+ years of experience in operations, strategy, program management, executive support, consulting, communications, or a related field.
• Experience supporting senior leaders and managing complex cross-functional initiatives.
• Demonstrated ability to improve processes, solve operational problems, and build scalable ways of working.
• Experience working with business, media, social, measurement, internal communications, or operational reporting workflows.

Responsibilities

• Support internal communications programs, including coordination, drafting, editing, question review, executive response planning, and helping ensure internal topics are handled with appropriate judgment and context.
• Help manage measurement and reporting across social, owned channels, media, and Communications programs, including learning and managing new tools, systems, and workflows.
• Explore, evaluate, and help deploy AI tools and emerging technologies that improve productivity, planning, research, drafting, and execution across the Communications team.
• Oversee operational work, across planning, budgeting, reporting, materials, and executive updates, while incorporating external and internal business context.
• Identify operational gaps and improve workflows, tools, and processes as the Communications organization evolves.
• Stay informed on technology, business, media, and communications trends to help bring useful context and ideas to the team.
• Support VP of Communications’ day-to-day operational needs, including calendar support.

Skills

Project management

Communication

Interpersonal skills

Written communication

Cross-functional collaboration

Attention to detail

AI tools

Calendar management

Technology interest

Problem solving

Education

BS/BA degree

Job description

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services. The Snap Communications team conveys Snap’s mission, vision, and values to Snapchatters, advertising partners, partners, investors, policymakers, and Snap team members. We’re looking for an Operations & Internal Communications Lead to help our Communications organization operate at its best. This role partners closely with the VP of Communications and senior Communications leaders to improve how the team plans, collaborates, measures, and executes across a fast-moving global organization, and plays a key role driving our company-wide internal communications program. The ideal candidate is highly organized, thoughtful, and adaptable, with excellent judgment and strong interpersonal skills. They enjoy solving problems, improving how teams work, and bringing structure to complex, fast-moving environments. This role requires strong interest and investment in understanding Snap’s business, public narrative, internal company conversations, and the evolving media and technology landscape. This role reports to the VP of Communications.

What You’ll Do

• Support internal communications programs, including coordination, drafting, editing, question review, executive response planning, and helping ensure internal topics are handled with appropriate judgment and context.
• Help manage measurement and reporting across social, owned channels, media, and Communications programs, including learning and managing new tools, systems, and workflows.
• Explore, evaluate, and help deploy AI tools and emerging technologies that improve productivity, planning, research, drafting, and execution across the Communications team.
• Oversee operational work, across planning, budgeting, reporting, materials, and executive updates, while incorporating external and internal business context.
• Identify operational gaps and improve workflows, tools, and processes as the Communications organization evolves.
• Stay informed on technology, business, media, and communications trends to help bring useful context and ideas to the team.
• Support VP of Communications’ day-to-day operational needs, including calendar support.

Knowledge, Skills, & Abilities

• Exceptional organizational and project management skills with strong attention to detail.
• Sound judgment, strong interpersonal skills, and the ability to build trust across teams.
• Excellent written and verbal communication skills.
• Strong interest in technology, business, media, public sentiment, and how Communications supports a global technology company.
• Ability to understand and apply business and communications context when supporting internal communications, reporting, planning, and executive materials.
• Ability to balance attention to detail with flexibility as priorities evolve.
• Comfort researching and deploying new tools, systems, and workflows, including AI, measurement, and reporting platforms.
• Resourceful, proactive, and comfortable taking ownership of both operational details and broader team priorities.
• Low ego, high agency, and motivated by helping teams and organizations succeed.

Minimum Qualifications

• BS/BA degree or equivalent years of experience.
• 7+ years of experience in operations, strategy, program management, executive support, consulting, communications, or a related field.
• Experience supporting senior leaders and managing complex cross-functional initiatives.
• Demonstrated ability to improve processes, solve operational problems, and build scalable ways of working.
• Experience working with business, media, social, measurement, internal communications, or operational reporting workflows.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $130,000-$196,000 annually.

Zone B:

The base salary range for this position is $124,000-$186,000 annually.

Zone C:

The base salary range for this position is $111,000-$167,000 annually.

This position is eligible for equity in the form of RSUs.