Strategic Operations & Insights Specialist

Ford Credit; Detroit (MI); Hybrid; USD 65,000 - 166,000; Full time

Benefits offered by this job

Medical benefits

Parental leave

Tuition assistance

Vehicle discount program

Paid time off

Paid holidays

Employee resource groups

Community service time off

Job summary

Ford Motor Company in Detroit is seeking a highly organized Specialist in the Lincoln NA Business Office to support executive communications, strategic initiatives, and cross-functional collaboration across Lincoln. The role offers exposure to senior leaders and key business priorities.

You will develop presentations, analytics, and insights, leveraging AI and digital tools to drive efficiency and decision-making within a fast-paced, transformational environment.

Qualifications

• Bachelor's degree in business, marketing, related field, or equivalent experience.
• Experience in dealership operations, field operations, marketing, or a related business function with a track record of driving results and execution.
• Demonstrated ability to leverage AI and digital tools to improve productivity, streamline workflows, and enhance business outcomes.
• Strong business acumen with the ability to analyze data, identify trends, uncover opportunities, and translate insights into action.
• Proven ability to build relationships, collaborate effectively across organizations, and communicate confidently with stakeholders at all levels, including senior leadership.
• A proven track record of taking on complex tasks and being proactive as a self-starter.
• Strong project management and organizational skills, with the ability to manage multiple priorities and keep complex initiatives on track.
• Thrives in a fast-paced, evolving environment that values innovation, continuous improvement, and transformation.
• Proficiency in Microsoft Excel and PowerPoint, with experience using AI-powered tools to support decision-making, communication, and operational effectiveness.

Responsibilities

• Support the Manager, Lincoln NA Business Office in executing key business priorities and operational initiatives.
• Develop presentations, executive communications, reporting, data analyses, and actionable business insights that support decision-making and evolving business needs.
• Leverage AI, process improvements, and innovative solutions to streamline operations, enhance efficiency, and improve business outcomes.
• Support the communication, tracking, and execution of Lincoln Field objectives.
• Contribute to the planning and execution of key business meetings and communications, including Lincoln Go-To-Market broadcasts, SAR reviews, and Retailer Council activities.
• Coordinate cross-functional deliverables, timelines, and stakeholder communications to support business priorities and operational objectives.
• Partner across Lincoln skill teams and Ford organizations to support strategic initiatives and operational objectives.
• Support special projects, strategic initiatives, and emerging business priorities to meet evolving organizational needs.

Skills

Dealership operations

Field operations

Marketing

AI & digital tools

Data analysis

Cross-functional collaboration

Project management

Executive communication

Education

Bachelor's degree in business/marketing or related field

Tools

Microsoft Excel

PowerPoint

Job description

Ford Motor Company in Detroit is seeking a highly organized Specialist in the Lincoln NA Business Office to support executive communications, strategic initiatives, and cross-functional collaboration across Lincoln. The role offers exposure to senior leaders and key business priorities.

You will develop presentations, analytics, and insights, leveraging AI and digital tools to drive efficiency and decision-making within a fast-paced, transformational environment.