Global Service Quality Strategy & Insights Lead

Lincoln Motor Company; Allen Park (MI); Hybride; USD 87 000 - 166 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Prescription drugs

Vehicle discount

Résumé du poste

Ford Motor Company is seeking a data analytics professional to work across Technical Field Operations, CIDR, FSA, and Parts Supply & Logistics to implement countermeasures that improve customer and dealer outcomes for Ford and Lincoln brands.

You will analyze data from warranty, surveys, dealer reports, and connected vehicles, identify trends, build global FIRT reporting, and deliver executive-ready insights.

Qualifications

• Demonstrated intermediate-to-advanced proficiency in Microsoft Excel, including the ability to analyze data and develop accurate reports.

Responsabilités

• Drive improvement in Fix It Right the First Time performance across the U.S. and global markets.
• Lead cross-functional projects that address the main drivers of Fix It Right The First Time “No” survey responses.
• Research the root causes that hurt repair quality, and work with the right teams to develop, deploy, and track countermeasures.
• Pull and analyze data from multiple quality sources, including warranty, customer survey feedback, dealer reports, and connected vehicle data.
• Spot early warning trends, anomalies, and emerging service quality issues before they grow.
• Find high-impact dealers and opportunities, and prioritize actions by how much they'll affect regional and global performance.
• Own global Fix It Right the First Time reporting, including regional performance, trends, and progress toward objectives.
• Build, maintain, and improve service quality dashboards and reporting tools.
• Prepare ad-hoc analyses, visualizations, and executive-ready materials for leadership reviews.
• Provide data-driven insights that support root cause investigations.
• Help shape strategic recommendations based on field data findings.
• Act as a trusted advisor to partner teams, turning complex data into clear, actionable stories.

Connaissances

Data analysis

Excel

SQL

Python

Power BI

Tableau

Root cause analysis

Formation

Bachelor of Science degree in Automotive Technology, Engineering, or a related field

Outils

Power BI

Tableau

SQL

Python

Excel

Description du poste

Ford Motor Company is seeking a data analytics professional to work across Technical Field Operations, CIDR, FSA, and Parts Supply & Logistics to implement countermeasures that improve customer and dealer outcomes for Ford and Lincoln brands.

You will analyze data from warranty, surveys, dealer reports, and connected vehicles, identify trends, build global FIRT reporting, and deliver executive-ready insights.