Strategic Operations & Governance Lead – Hybrid

HSBC Holdings plc; Ohio; Hybrid; USD 120,000 - 161,000; Full time

Benefits offered by this job

Private healthcare

Enhanced parental and adoption pay

Non-contributory pension

Job summary

HSBC Holdings plc in Guernsey is seeking a Business Administration and Operational Management professional for the Chief Administration Office (CAO). You will support senior leaders, shape governance and reporting, and deliver practical improvements across the Private Bank footprint.

You will deputise for the Head of Business Management when needed, drive performance, and coordinate cross-border initiatives with regulators and stakeholders in a fast-paced, high-trust environment.

Qualifications

• Proven experience in financial forecasting and tracking actual costs against plan.
• Strong analytical skills to assess policy, regulatory and business change.
• Coordinate audit and governance activity with evidence preparation and action tracking.
• Experience working with senior stakeholders across multiple markets; tailor briefings and packs.
• Proficient with Microsoft Office and awareness of responsible AI use to enhance productivity.
• Clear communication with both technical and non-technical audiences; translate complex information into practical actions.
• Manage multiple priorities and deliver high-quality outputs under deadlines in a regulated environment.

Responsibilities

• Manage and coordinate the CAO team’s day-to-day book of work, ensuring priorities are clear and delivery stays on track.
• Support the Head of Business Management and CEO in delivering strategic priorities and BAU outcomes.
• Translate strategic objectives into practical plans, milestones and actions.
• Support business planning and strategy execution, tracking progress and risks.
• Review audit reports and incidents, translating findings into actions.
• Coordinate information for internal and external audits, overseeing actions to completion.
• Support regulatory engagement by gathering input from SMEs and coordinating reviews.
• Assess the impact of HSBC policy changes and translate requirements into practical actions.
• Prepare governance papers and briefing materials for senior stakeholders and VIPs.
• Develop clear management information to support decision-making and risk visibility.
• Coordinate cross-border initiatives across the Private Bank in Guernsey and Switzerland.
• Identify opportunities to improve operational effectiveness and processes across the CAO.
• Deliver workforce planning and management information including joiners/leavers analyses.
• Support annual reporting and senior-level deliverables with accurate, timely information.
• Deputise for the Head of Business Management when required.

Skills

Financial forecasting

Analytical skills

Audit coordination

Stakeholder management

Responsible AI awareness

Clear communication

Time management

Microsoft Office

Tools

Microsoft Office

Job description

HSBC Holdings plc in Guernsey is seeking a Business Administration and Operational Management professional for the Chief Administration Office (CAO). You will support senior leaders, shape governance and reporting, and deliver practical improvements across the Private Bank footprint.

You will deputise for the Head of Business Management when needed, drive performance, and coordinate cross-border initiatives with regulators and stakeholders in a fast-paced, high-trust environment.