Strategic Operations Dispatcher & Scheduling

DCOMM Inc.; Converse, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Training

PTO

Uniforms

Company Computer

Travel Support

Travel policy reimbursements

Job summary

DCOMM Inc. is seeking a Dispatcher to coordinate operations across Bury, Install, and Enterprise teams, ensuring efficient scheduling and timely completion of tasks.

The role serves as the primary contact for clients and technicians, aiming to streamline workflow and maximize operational efficiency. Ideal candidates have strong organizational and communication skills, adaptability to changing schedules, and proficiency with dispatch-related software.

Qualifications

• Organizational skills to manage schedules and coordinate tasks efficiently.
• Strong verbal and written communication to interact with clients and teams.
• Quick decision-making to address scheduling conflicts and logistical issues.

Responsibilities

• Coordinate Departmental Operations – Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks.
• Monitor Work Opportunities – Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians.
• Client Communication – Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly.
• Scheduling & Logistics Management – Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments.
• Record Keeping – Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference.
• Administrative Support – Provide administrative assistance to ensure smooth workflow and department operations.
• All Other Duties as Assigned – Perform additional duties and responsibilities as assigned to support evolving operational and business needs.

Skills

Organizational Skills

Communication

Problem-Solving

Attention to Detail

Adaptability

Time Management

Customer Service

Technical Proficiency

Flexibility

Tools

GPS tracking

Dispatch software

Workforce management systems

Scheduling platforms

Job description

DCOMM Inc. is seeking a Dispatcher to coordinate operations across Bury, Install, and Enterprise teams, ensuring efficient scheduling and timely completion of tasks.

The role serves as the primary contact for clients and technicians, aiming to streamline workflow and maximize operational efficiency. Ideal candidates have strong organizational and communication skills, adaptability to changing schedules, and proficiency with dispatch-related software.