Operations Dispatcher & Scheduling Lead

DCOMM; Austin (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Training

Paid Time Off (PTO)

Company-Provided Uniforms

Technology & Tools

Travel Support

Competitive Wages

Job summary

DCOMM is seeking a Dispatcher to coordinate operations across multiple teams, acting as the main contact for clients and technicians. The role emphasizes efficient scheduling, ongoing communication, and accurate record-keeping to support project timelines.

Ideal candidates have strong organizational and problem-solving abilities, with comfort operating in a fast-paced environment and willingness to work varied shifts, including evenings and weekends.

Qualifications

• Strong organizational skills to manage schedules and coordinate tasks.
• Clear verbal and written communication to interact with clients and teams.
• Quick decision-making to address conflicts and issues.
• Ability to document and track job progress accurately.
• Comfort with fast-paced environments and changing schedules.
• Prioritization to ensure timely completion with minimal supervision.
• Professional customer service demeanor in interactions with clients and technicians.
• Familiarity with scheduling/workforce management software is a plus.
• Willingness to work varying schedules, including evenings and weekends.

Responsibilities

• Coordinate handoffs between Bury, Install, and Enterprise teams to ensure efficient scheduling and task completion.
• Monitor timelines and identify additional work opportunities to optimize technician utilization.
• Maintain regular communication with clients to provide updates and address concerns.
• Dispatch personnel to job sites and track progress to meet deadlines.
• Keep thorough records of assignments, communications, and project updates.

Skills

Organizational skills

Communication expertise

Problem-solving ability

Attention to detail

Adaptability

Time management

Customer service

Technical proficiency

Flexibility

Tools

Scheduling software

Job description

DCOMM is seeking a Dispatcher to coordinate operations across multiple teams, acting as the main contact for clients and technicians. The role emphasizes efficient scheduling, ongoing communication, and accurate record-keeping to support project timelines.

Ideal candidates have strong organizational and problem-solving abilities, with comfort operating in a fast-paced environment and willingness to work varied shifts, including evenings and weekends.