Strategic Operations Director – Meetings & Programs

maritz; East Hanover (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Maritz in East Hanover, NJ is seeking a Director of Operations (SMM) to lead staffing, resourcing, and data-driven decisions across programs, elevating sourcing and event design.

You will align customer experience, employee engagement, and operational efficiency with cross-functional teams, shaping scalable program strategies and client partnerships to drive long-term value for the business.

Qualifications

• Bachelor degree or equivalent experience required.
• 5–7 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities.
• At least 3–5 years of supervisory and/or leadership experience.
• Strong financial acumen, including budget governance, forecasting, cost modeling, and data-driven decision-making.
• Exceptional communication and relationship-building skills, with experience partnering closely with clients, Sales, and cross-functional teams.
• Demonstrated expertise in workforce planning, staffing optimization, and building high-performing teams.
• Strategic thinker with the ability to translate business objectives into scalable operational frameworks and long-term initiatives.

Responsibilities

• 25% Team Leadership, Staffing & Workforce Optimization: Set the vision for workforce planning and team capability development.
• 25% Financial & Operational Oversight: Provide strategic oversight of program economics, GAAP reviews, budget governance, and cost structure analysis.
• 25% Strategic Planning, Program Design & Operational Excellence: Lead development of operational frameworks, forecasting models, and delivery methodologies.
• 25% Cross-Functional Alignment, Client Partnership & Business Growth: Partner with Sales, Client Services, and operations to drive renewal costings and growth.

Skills

Leadership

Financial acumen

Strategic thinking

Communication

Workforce planning

Education

Bachelor degree or equivalent experience

Job description

Maritz in East Hanover, NJ is seeking a Director of Operations (SMM) to lead staffing, resourcing, and data-driven decisions across programs, elevating sourcing and event design.

You will align customer experience, employee engagement, and operational efficiency with cross-functional teams, shaping scalable program strategies and client partnerships to drive long-term value for the business.