Operations Lead — People-First Events & Programs

Engagement Solutions by Maritz; San Bruno (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Maritz is seeking an experienced Operations Leader to direct and coach a client-focused team responsible for sourcing, planning, and executing client meetings and events. The role emphasizes strong leadership, budget discipline, and cross-functional collaboration to ensure high service levels and client satisfaction.

You will partner with service partners, promote best practices, and drive process improvements while supporting the Director of Operations on special projects.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of experience in meeting/event planning or hotel catering/convention sales.
• Strong knowledge of event program management and budget maintenance.
• Proven ability to lead teams and projects, including coaching and developing direct reports.
• Experience building and maintaining client relationships while managing multiple priorities.
• Excellent communication skills, both written and oral.
• Proficiency in G Suite and ability to learn new technology quickly.

Responsibilities

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team.
• Work 1:1 with employees to identify areas of improvement, growth and opportunities.
• Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports.
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.]

Skills

Team leadership

Client relationships

Communication skills

Budget management

Education

Bachelor’s degree or equivalent

Tools

G Suite

Job description

Maritz is seeking an experienced Operations Leader to direct and coach a client-focused team responsible for sourcing, planning, and executing client meetings and events. The role emphasizes strong leadership, budget discipline, and cross-functional collaboration to ensure high service levels and client satisfaction.

You will partner with service partners, promote best practices, and drive process improvements while supporting the Director of Operations on special projects.