Operations Manager, Event Management

Maritz; Blue Ash (OH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401k

Tuition reimbursement

Paid time off

Job summary

Maritz is seeking an experienced Event Management Leader to oversee teams across markets and drive successful, compliant programs. The role combines people leadership with process improvements and client relationship management.

You will manage budgets, time reporting, and invoicing while supporting new initiatives to enhance performance and outcomes for client programs.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).
• 1–2 years of experience in compliance and/or accounting-related functions.
• 1–2 years of proven supervisory or people leadership experience.

Responsibilities

• Lead, mentor, and coach Event Management team members across markets and event types, including performance management, development conversations, and goal setting.
• Coordinate regular team meetings, communications, onboarding support, and training initiatives.
• Oversee labor management, time tracking, T&E reporting, and invoicing approvals to ensure accuracy and compliance.
• Provide Event Management support for assigned target accounts, including project oversight, relationship management, and financial and compliance management.
• Ensure adherence to workflows, client SOPs, and best practices across accounts for operational consistency.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.

Skills

People leadership

Organization

Communication

Multitasking

Client relationships

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

PMP

CMP

CIS

CITP

HMCC

DES

Job description

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible.

What You’ll Be Doing

• Lead, mentor, and coach Event Management team members across markets and event types, including performance management, development conversations, and goal setting.
• Coordinate regular team meetings, communications, onboarding support, and training initiatives.
• Oversee labor management, time tracking, T&E reporting, and invoicing approvals to ensure accuracy and compliance.
• Provide Event Management support for assigned target accounts, including project oversight, relationship management, and financial and compliance management.
• Ensure adherence to workflows, client SOPs, and best practices across accounts for operational consistency.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.
• Support new initiatives, processes, and continuous improvement efforts across the organization.

What You’ll Bring

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).
• 1–2 years of experience in compliance and/or accounting-related functions.
• 1–2 years of proven supervisory or people leadership experience.
• Experience managing budgets and financial oversight for programs or accounts.
• Strong organizational, communication, and motivational skills with the ability to manage multiple priorities.
• Ability to work effectively with all levels of an organization, including clients and external partners.
• Nice To Have Global travel or hospitality industry experience.
• Understanding of experience design and the ability to articulate event outcomes tied to business objectives.
• Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES.

Working Logistics & Things You Should Know

• This is a hybrid role requiring candidates to be based in either Cincinnati, OH or Santa Clara, CA.
• Consistent onsite attendance will be required.
• 25-30% travel may be required based on client programs, team support, or business initiatives.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

Maritz will only employ applicants who have authorization to work permanently in the U.S.

This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire.

No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to [e-mail].

We’re glad you are here! Thank you for your interest in growing your career with us. Please check back frequently to search jobs that fit your skills and interests.

At Maritz, we help companies achieve their business goals by inspiring people to perform at their best, including employees, customers, and channel partners. Through three client-facing solution groups — Maritz Business Events Solutions, Maritz Engagement Solutions, Maritz Automotive Solutions— we design experiences, incentives, and recognition programs that spark action and deliver measurable impact. Our fourth solution, Global Business Solutions, enables our client facing solution groups through strategic, technological and operational infrastructure. Together, we deliver exceptional experiences that connect, motivate, and drive results for our clients and their audiences.

At Maritz, we value people and care deeply about your experience. Please remember; we never ask for money, only communicate from a @maritz.com email address, and you’ll always have a virtual or in-person conversation before any offer. For official opportunities, visit www.maritz.com/careers, and report any suspicious activity.