Operations Leader — Events, Programs & Team Growth

Maritz; Mountain View (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401k

Tuition reimbursement

Paid time off

Year-end holiday closure

Job summary

Maritz is seeking an experienced operations leader in Mountain View, CA to direct and coach event-planning teams, manage client programs, and drive process improvements. You will oversee meetings, budgeting, and partner coordination while ensuring service levels and satisfaction across accounts.

The role requires 5+ years in meetings/events or hotel catering/convention sales, strong leadership, and excellent communication. Flexible hours and a comprehensive benefits package are provided.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years of experience in meeting/event planning or hotel catering/convention sales.
• Strong knowledge of event program management and budget maintenance.
• Proven ability to lead teams and projects, including coaching and developing direct reports.
• Experience building and maintaining client relationships while managing multiple priorities.
• Excellent communication skills, both written and oral.
• Proficiency in G Suite and ability to learn new technology quickly.
• Nice To Have CMP (Certified Meeting Professional) Certification.
• Prior experience in incentive, association, or corporate event planning.
• Prior experience leading direct reports.
• Background in promoting organizational change and efficiency.

Responsibilities

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team.
• Work 1:1 with employees to identify areas of improvement, growth and opportunities.
• Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports.
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.

Skills

Leadership

Budget management

Client relations

Event program management

Communication skills

Team coaching

Adaptability

Education

Bachelor's degree or equivalent experience

Tools

G Suite

Job description

Maritz is seeking an experienced operations leader in Mountain View, CA to direct and coach event-planning teams, manage client programs, and drive process improvements. You will oversee meetings, budgeting, and partner coordination while ensuring service levels and satisfaction across accounts.

The role requires 5+ years in meetings/events or hotel catering/convention sales, strong leadership, and excellent communication. Flexible hours and a comprehensive benefits package are provided.