Strategic Operations & Events Leader

Maritz; San Bruno (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

Paid parental leave

401k

Tuition reimbursement

Paid time off

Year end holiday closure

...and more!

Job summary

Maritz, a global leader in designing experiences, incentives, and recognition programs, seeks a Director of Operations to direct and coach a high-performing events team in planning client meetings and large-scale events. You will partner with clients, manage budgets and timelines, and drive process improvements across the program.

The role requires strong leadership, communication, and relationship-building skills.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of experience in meeting/event planning or hotel catering/convention sales.
• Strong knowledge of event program management and budget maintenance.
• Proven ability to lead teams and projects, including coaching and developing direct reports.
• Experience building and maintaining client relationships while managing multiple priorities.
• Excellent communication skills, both written and oral.
• Proficiency in G Suite and ability to learn new technology quickly.
• Nice to Have: CMP (Certified Meeting Professional) Certification.
• Prior experience in incentive, association, or corporate event planning.
• Prior experience leading direct reports.
• Background in promoting organizational change and efficiency.

Responsibilities

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team.
• Works 1:1 with employees to identify areas of improvement, growth and opportunities.
• Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports.
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.

Skills

Event program management

Budget maintenance

Team leadership

Client relationship management

Communication skills

G Suite proficiency

Education

Bachelor’s degree or equivalent experience in a related field

Tools

G Suite

Job description

Maritz, a global leader in designing experiences, incentives, and recognition programs, seeks a Director of Operations to direct and coach a high-performing events team in planning client meetings and large-scale events. You will partner with clients, manage budgets and timelines, and drive process improvements across the program.

The role requires strong leadership, communication, and relationship-building skills.