Strategic Operations Coordinator — Field Accounts

Stryker; Atlanta (GA); On-site; USD 64,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan (ESPP)

Travel on site

Job summary

Stryker in Atlanta, GA seeks a Field Operations professional to ensure uninterrupted customer service and coordinate with Regional Managers for operations and planning. You will report on the performance of OnSite Specialists, support continuous improvement, and assist with new account implementation.

You will troubleshoot and maintain Stryker Endoscopy equipment, build strong relationships with surgeons, OR staff, and hospital administrators, and travel up to 80% to customer sites.

Qualifications

• OnSite Operations background preferred.
• Basic knowledge of Stryker Endoscopy products and programs.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent interpersonal and communication skills.
• Demonstrates professional work ethic and attitude at all times.

Responsibilities

• Provides account coverage to ensure uninterrupted customer service.
• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
• Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
• Supports projects and continuous improvement initiatives within the Strategic Operations Team.
• Supports execution of Scope of Work Analysis.
• Supports the implementation of new customer accounts.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.

Skills

Leadership

Organization

Analytical

Interpersonal communication

Confidentiality

Travel readiness

Customer relationship management

Tools

MS Office

Job description

Stryker in Atlanta, GA seeks a Field Operations professional to ensure uninterrupted customer service and coordinate with Regional Managers for operations and planning. You will report on the performance of OnSite Specialists, support continuous improvement, and assist with new account implementation.

You will troubleshoot and maintain Stryker Endoscopy equipment, build strong relationships with surgeons, OR staff, and hospital administrators, and travel up to 80% to customer sites.