Strategic Operations Associate - Atlanta, GA

Stryker; Atlanta (GA); On-site; USD 64,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan (ESPP)

Travel on site

Job summary

Stryker in Atlanta, GA seeks a Field Operations professional to ensure uninterrupted customer service and coordinate with Regional Managers for operations and planning. You will report on the performance of OnSite Specialists, support continuous improvement, and assist with new account implementation.

You will troubleshoot and maintain Stryker Endoscopy equipment, build strong relationships with surgeons, OR staff, and hospital administrators, and travel up to 80% to customer sites.

Qualifications

• OnSite Operations background preferred.
• Basic knowledge of Stryker Endoscopy products and programs.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent interpersonal and communication skills.
• Demonstrates professional work ethic and attitude at all times.

Responsibilities

• Provides account coverage to ensure uninterrupted customer service.
• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
• Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
• Supports projects and continuous improvement initiatives within the Strategic Operations Team.
• Supports execution of Scope of Work Analysis.
• Supports the implementation of new customer accounts.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.

Skills

Leadership

Organization

Analytical

Interpersonal communication

Confidentiality

Travel readiness

Customer relationship management

Tools

MS Office

Job description

• Provides account coverage to ensure uninterrupted customer service.
• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
• Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
• Supports projects and continuous improvement initiatives within the Strategic Operations Team.
• Supports execution of Scope of Work Analysis.
• Supports the implementation of new customer accounts.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.

Responsibilities

• Provides account coverage to ensure uninterrupted customer service.
• Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration.
• Provides Field Operations Leadership with information pertaining to the performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
• Supports projects and continuous improvement initiatives within the Strategic Operations Team.
• Supports execution of Scope of Work Analysis.
• Supports the implementation of new customer accounts.
• Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Effectively builds and maintains relationships and trust in both new and existing accounts.
• Interacts with surgeons, patients, OR personnel, Central Processing, Sales Reps, O.R. Management, Implementation Project Manager(s), Hospital Administration, and other Stryker employees and partners.
• Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
• Communicates injuries, reportable occurrences, and performance related feedback.

Physical Requirements

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point).
• Must be able to communicate telephonically.
• Must be able to use common office equipment (e.g. calculator, PC, fax machine, etc.).

Mental Requirements

• Effectively and efficiently work in high stress and conflict situations.
• Ability to simultaneously address multiple complex problems.
• Work as an integral part of a team.
• Ability to interact appropriately with a variety of individuals including customers and internal partners.
• Must be able to analyze and resolve non-routine product issues using independent judgment.

Skills/Experience Required

• OnSite Operations background preferred.
• Basic knowledge of Stryker Endoscopy products and programs.
• Excellent Leadership, Organization, and Analytical skills.
• Excellentinterpersonal and communication skills.
• Demonstrates professional work ethic and attitude at all times.
• Respects patient confidentiality.
• Valid and unrestricted driver’s license and appropriate insurance to travel by car as required.
• Up to 80% of overnight travel required.

United States of America Pay Ranges

• USN: $64,400 - $94,400 USD Annual

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.