Strategic Operations Analyst: Process Improvement & Projects

Ohio Farmers Insurance Company; Berkeley Heights (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Ohio Farmers Insurance Company in Berkeley Heights, NJ is seeking an experienced business process analyst to analyze current operations, map processes and drive improvements across IT and servicing departments. The role focuses on current state assessments, project lifecycle planning and acting as an interface between business units.

Candidates should have a bachelor’s degree and 5+ years in process analysis and PM, strong analytical and communication skills, and proficiency with Microsoft

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in business process analysis and project management.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to interpret complex data.
• Ability to manage multiple complex tasks daily.
• Proficient in Microsoft Office suite and able to learn new software.
• Effective communication and presentation skills to stakeholders at all levels.

Responsibilities

• Conduct a thorough current state assessment and document processes, identify obstacles, inefficiencies and opportunities for improvement.
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes. Collaborates with other departments and provide technical assistance.
• Assist with process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Provide training and support to team members on new processes and best practices.
• Utilize business acumen to identify issues impacting service and recommend improvements.
• Drive and collaborate in the development of project scope, plans and business cases.
• Collaborate in the development and implementation of projects, testing and training plans, prepare and submit project status and MI.
• Monitor and evaluate the effectiveness of implemented process changes, measuring KPIs and making adjustments.
• Assist in implementing relevant processes and technologies to optimize operations.

Education

Bachelor's degree in related field

5+ years of experience in business process analysis and project management

Job description

Ohio Farmers Insurance Company in Berkeley Heights, NJ is seeking an experienced business process analyst to analyze current operations, map processes and drive improvements across IT and servicing departments. The role focuses on current state assessments, project lifecycle planning and acting as an interface between business units.

Candidates should have a bachelor’s degree and 5+ years in process analysis and PM, strong analytical and communication skills, and proficiency with Microsoft